Information Technology Generalist

Provisions Group; Nashville (TN); On-site; USD 120,000 - 180,000; Full time

Job summary

Provisions Group is seeking a polished Executive Technologist to provide high-touch technology support and guidance to senior executives and other high-profile stakeholders. This role blends hands-on troubleshooting with executive discretion and presence, serving as a trusted technology partner who can assess needs and coordinate with IT teams when needed.

The ideal candidate is a broad IT generalist who thrives in a fast-changing environment, works independently, and remains calm under

Qualifications

• 7+ years of professional IT experience, preferably supporting senior executives or high-profile stakeholders.
• Strong hands-on experience troubleshooting Windows, macOS, Microsoft 365, mobile devices, and collaboration technologies.
• Broad understanding of IT infrastructure, networking, endpoint technologies, cybersecurity, and enterprise applications.
• Experience supporting AV, video conferencing, displays, projectors, and other presentation technologies.
• Strong ability to diagnose problems, determine root causes, and involve the right resources as needed.
• Experience coordinating with specialized technical teams across IT disciplines.
• Strong project management and organizational skills.
• Exceptional verbal and written communication skills.
• Demonstrated ability to work with senior executives with professionalism, tact and discretion.
• Strong judgment and ability to handle confidential or sensitive situations.
• Highly self-directed and resourceful, with minimal supervision.
• Figure-it-out mindset and initiative to get things done.
• Ability to stay calm when priorities shift or requests arise.
• Willingness to work primarily on-site.

Responsibilities

• Serve as trusted technology resource and primary contact for senior executives and high-profile stakeholders.
• Provide white-glove, highly responsive support for hardware, software, connectivity, collaboration tools, mobile devices, and other tech needs.
• Diagnose and resolve issues across Windows, macOS, Microsoft 365, mobile devices, conferencing platforms, AV equipment, displays, and related tech.
• Coordinate with cybersecurity, networking, infrastructure, applications, and other IT teams when specialized expertise is required.
• Anticipate technology needs and proactively identify opportunities to improve the executive technology experience.
• Assist with technology planning and preparation for travel, meetings, events, and other engagements.
• Help evaluate technology risks and coordinate security measures with cybersecurity professionals.
• Support tech setup and troubleshooting in offices, residences, and off-site locations.
• Research technology solutions and make recommendations based on business and executive needs.
• Manage and coordinate technology-related projects from planning through implementation.
• Build relationships across IT and the broader organization to ensure timely resolution of issues.
• Maintain confidentiality and discretion with sensitive information and executive matters.
• Stay current on emerging technologies to improve productivity, security, and user experience.
• Take ownership of problems and follow through to resolution, coordinating across teams.

Skills

Executive support

Windows troubleshooting

macOS troubleshooting

Microsoft 365

Collaboration tools

AV & conferencing

Cybersecurity awareness

IT incident coordination

Project management

Communication skills

Discretion & confidentiality

Self-directed

On-site focus

Job description

We are seeking a highly polished, technically capable Executive Technologist to provide high-touch technology support and guidance to senior executives and other high-profile stakeholders. This is a unique opportunity for someone who combines strong IT troubleshooting skills with exceptional communication, judgment, discretion, and executive presence. You will serve as a trusted technology partner - someone who can quickly understand a technology need, determine the best solution, resolve issues personally when appropriate, and coordinate with specialized IT teams when additional expertise is required.

The ideal candidate is a broad IT generalist who enjoys variety, works well independently, and is comfortable operating in an environment where priorities can change quickly.

What You'll Do

• Serve as a trusted technology resource and primary point of contact for senior executives and high-profile stakeholders.
• Provide white-glove, highly responsive support for hardware, software, connectivity, collaboration tools, mobile devices, and other technology needs.
• Diagnose and resolve technology issues across Windows, macOS, Microsoft 365, mobile devices, conferencing platforms, AV equipment, displays, and related technologies.
• Coordinate with cybersecurity, networking, infrastructure, applications, and other IT teams when issues require specialized expertise.
• Anticipate technology needs and proactively identify opportunities to improve the executive technology experience.
• Assist with technology planning and preparation for domestic and international travel, meetings, events, and other high-profile engagements.
• Help evaluate technology risks and coordinate appropriate security measures in partnership with cybersecurity professionals.
• Support technology setup and troubleshooting in a variety of environments, including offices, meeting spaces, residences, and off-site locations.
• Research technology solutions and make recommendations based on business and executive needs.
• Manage and coordinate technology-related projects from planning through implementation.
• Build strong relationships across IT and the broader organization to ensure issues are resolved efficiently.
• Maintain a high level of confidentiality and discretion when working with sensitive information and executive-level matters.
• Stay current on emerging technologies and identify opportunities to improve productivity, security, and the overall user experience.
• Take ownership of problems and follow them through to resolution, even when that requires coordinating across multiple teams.

What We're Looking For

• 7+ years of professional IT experience, preferably in an environment supporting senior executives, VIPs, or highly visible stakeholders.
• Strong hands-on experience troubleshooting and supporting Windows, macOS, Microsoft 365, mobile devices, and collaboration technologies.
• Broad understanding of IT infrastructure, networking, endpoint technologies, cybersecurity, and enterprise applications.
• Experience supporting AV, video conferencing, displays, projectors, and other presentation technologies.
• Strong ability to diagnose problems, determine root causes, and either resolve them independently or identify the right resources to involve.
• Experience working across multiple IT disciplines and coordinating with specialized technical teams.
• Strong project management and organizational skills.
• Exceptional verbal and written communication skills.
• Demonstrated ability to work with senior executives and other high-profile individuals with professionalism, tact, and discretion.
• Strong judgment and the ability to handle confidential or sensitive situations appropriately.
• Highly self-directed, resourceful, and comfortable operating with minimal supervision.
• A genuine "figure it out and get it done" mindset.
• Ability to remain calm and effective when priorities shift or unexpected requests arise.
• Willingness to work primarily on-site and provide flexibility when executive schedules or business needs require it.

The Ideal Candidate

You may come from a background in executive IT support, VIP technology support, senior IT support, IT business partnering, technology consulting, or another senior IT environment where you've combined technical expertise with executive-facing service.

You don't need to be the deepest technical expert in any one discipline. We're looking for a polished IT generalist who understands enough across the technology landscape to quickly assess a situation, solve what they can, bring in the right experts when necessary, and make sure the problem gets resolved.

Most importantly, you're someone senior leaders can trust—technically, professionally, and personally.