Information Technology Support Analyst

Vytalogy Wellness; Fort Worth (TX); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company matching

Paid sick days

Vacation

Holidays

Paid parental leave

Disability insurance

Life insurance

Wellness programs

Job summary

Vytalogy Wellness, LLC is seeking a seasoned IT support professional to provide front-line technical assistance to employees across hardware and software systems. You will resolve issues with a strong focus on customer service, support Microsoft 365, and help onboard users across multiple channels including in-person, phone, chat, and email.

The ideal candidate has 5+ years of IT experience, is self-driven, and can manage tasks with urgency while maintaining data security and asset records.

Qualifications

• Bachelor’s degree in IT or related field preferred but not required.
• 5+ years of IT experience required.
• Ability to be a self-starter with little to no supervision.
• Detail oriented with urgency.
• Responsible and takes ownership of responsibilities.
• Analytical and excellent problem-solving skills.
• Knowledge to support Mac, Windows 10/11, Exchange Online, Azure, and Active Directory.
• Strong interpersonal and communication skills at all levels within the company.
• Demonstrates integrity and confidentiality of sensitive information.
• Reliable transportation to travel between locations.
• Ability to lift 50 lbs.
• Preferred: CompTIA A+ or other IT support certification.
• Preferred: experience in Manufacturing/Warehouse environments.
• Nice to have: AV/conference room equipment experience.

Responsibilities

• Provide exceptional customer support and clear communication across all channels.
• Install, configure and support OT computer systems and printers.
• Support Microsoft 365, Teams, SharePoint, and user onboarding.
• Install and configure user hardware, software, phones, printers, and conference room tech.
• Troubleshoot and resolve tickets in line with KPIs.
• Provide training sessions or quick guides, contribute to knowledge base resources.
• Ensure data integrity and security across systems.
• Maintain accurate IT asset records and secure storage of equipment.
• Stay updated on AI-driven IT support tools and service desk automation improvements.
• Participate in security awareness initiatives and vulnerability remediation.
• Use PowerShell or automation tools to streamline tasks.
• Travel between facilities up to 25%.
• Perform checks on major equipment in server/data rooms (UPS, switches, servers) for signs of hardware failures.

Skills

Customer service

Communication

Problem-solving

Self-starter

Analytical

Education

Bachelor’s degree in IT or related field

Tools

PowerShell

Microsoft 365/Teams/SharePoint

Exchange Online

Azure

Active Directory

Mac

Windows 10/11

Job description

Summary:

Provide day-to-day front-line technical support to employees for a wide range of hardware and software systems, delivering solutions with a strong focus on exceptional customer service. Actively listen and engage with users to understand their issues, responding promptly and professionally. Diagnose problems through discussion and troubleshooting, ensuring clear communication throughout the process. Effectively resolve issues while maintaining a positive, empathetic, and customer-focused approach. Provide timely and accurate resolutions to user problems, queries, or complaints, prioritizing user satisfaction. Assist in hardware and software evaluation and recommend upgrades or improvements to enhance IT infrastructure and overall user experience.

Your primary activities will include but are not limited to:

• Provide exceptional customer support and clear communication to both technical and non-technical users across all channels including in-person, phone, chat and email
• Install, configure and support OT computer systems and printers to ensure optimal functionality and compliance with organizational standards.
• Support Microsoft 365, Teams, SharePoint, and user onboarding.
• Install and configure user hardware, software, phones, printers, conference room technologies, and resolve issues across facility environments.
• Timely troubleshoot and resolve incoming support tickets in alignment with established KPIs.
• Provide training sessions or quick guides for current or new technologies and tools and contribute to knowledge base articles and self-service resources for end-users.
• Ensures the integrity of organizational data and upholds security measures across all technology systems and environments.
• Maintains accurate records of IT assets and ensures proper and secure storage of equipment.
• Stay updated on AI-driven IT support tools and recommend improvements for service desk automation
• Participate in security awareness initiatives and assist with vulnerability remediation
• Utilize PowerShell scripting or automation tools to streamline repetitive tasks and improve operational efficiency
• Travel required between facilities up to 25 percent.
• Perform consistent checks and reports of major equipment in server/data rooms, including, but not limited to UPS, network switches and all physical servers, for any visual/audio signs of hardware failures.

You’ll need the following (minimumqualifications):

• Bachelor’s degree in IT or related field is preferred but not required.
• 5+ years of IT experience required.
• Ability to be a self-starter with little to no supervision.
• Detail oriented person that acts with a sense of urgency.
• Responsible individual that takes ownership of responsibilities.
• Analytical and excellent problem-solving skills to troubleshoot and diagnose issues.
• Knowledge and ability to support Mac, Windows 10 and 11, Exchange Online, Azure, and Active Directory.
• Strong interpersonal and communication skills at all levels within the company, with the ability to communicate effectively using several modes of communication, such as face-to-face, email, phone, presentations, etc.
• Professional with a high level of integrity, maintaining confidentiality of sensitive information.
• Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objects.
• Reliable transportation to travel between locations.
• Ability to lift 50 lbs.
• Preferred: CompTIA A+ certified, or other IT Support certification.
• Preferred: Work experience in fast-paced Manufacturing/ Warehouse environment.
• Nice to have: Experience with AV/ conference room equipment.

A reasonable estimate of the current base hourly range for this position is $30 to $38. Actual compensation offered may vary depending on skill level, experience, and/or education.

• medical
• dental
• vision insurance
• 401K with company matching contributions
• paid sick days
• vacation
• holidays
• paid parental leave
• short-term and long-term disability coverage
• life insurance
• wellness programs

Vytalogy Wellness, LLC is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Vytalogy Wellness, LLC collects personal information of job applicants in connection with our recruitment and hiring activities. For more information, including the categories of personal information we may collect, the purposes for which we collect such personal information and the rights you can exercise over our use of your personal information, see our Notice of Collection for California Employees, Job Applicants and Contractors.