Information Technology Support

Greenkey Resources LLC; Columbus (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Greenkey Resources LLC is seeking an Information Technology Support specialist in Columbus, OH to assist associates with IT hardware and software issues. The role combines on-site and remote responsibilities in a hybrid environment.

You will troubleshoot problems, configure workstations, manage onboarding/offboarding, and contribute to IT projects while maintaining licenses and inventory. AAS degree or equivalent and 3+ years of IT support experience are required.

Qualifications

• AS or equivalent required.
• 3+ years IT services experience.
• Healthcare or DME customer service experience preferred.
• Proficient in troubleshooting IT hardware and software issues.

Responsibilities

• Monitor and respond to IT help desk requests, ensuring timely resolution of issues.
• Troubleshoot IT hardware and software problems, providing clear and effective solutions.
• Perform routine and periodic maintenance on IT systems, including upgrades and patch installations.
• Configure, install, and maintain workstations for associates, ensuring functionality and reliability.
• Assist with onboarding and offboarding processes, including workstation setup and credential management.
• Maintain inventory of IT equipment and software licenses, ensuring accurate records.
• Provide after-hours on-call support as assigned, addressing urgent IT matters.
• Collaborate on IT projects aimed at improving processes and implementing new technologies.

Skills

Troubleshooting

Hardware/Software

Help desk tools

Communication

Education

AS degree or equivalent

Job description

Information Technology Support Overview

• The Information Technology Support role offers a dynamic opportunity to assist associates with IT hardware and software issues.
• Provide effective troubleshooting and maintenance for IT systems, ensuring operational efficiency and reliability.
• Contribute to a hybrid work environment, balancing on-site and remote responsibilities.
• Support the Manager of IT by addressing escalated technical matters and implementing solutions.
• Assist in onboarding new users, configuring workstations, and maintaining IT inventory.
• Participate in IT projects focused on process improvement and system efficiency.
• Maintain and update software licenses, ensuring compliance and operational readiness.
• Opportunity to grow within a supportive and collaborative IT environment.

Information Technology Support Key Responsibilities & Duties

• Monitor and respond to IT help desk requests, ensuring timely resolution of issues.
• Troubleshoot IT hardware and software problems, providing clear and effective solutions.
• Perform routine and periodic maintenance on IT systems, including upgrades and patch installations.
• Configure, install, and maintain workstations for associates, ensuring functionality and reliability.
• Assist with onboarding and offboarding processes, including workstation setup and credential management.
• Maintain inventory of IT equipment and software licenses, ensuring accurate records.
• Provide after-hours on-call support as assigned, addressing urgent IT matters.
• Collaborate on IT projects aimed at improving processes and implementing new technologies.

Information Technology Support Job Requirements

• Associate of Science (AS) degree or equivalent education required.
• Minimum of three years’ experience in IT services or related roles.
• Preferred undergraduate education and experience in healthcare or DME customer service roles.
• Proficiency in troubleshooting IT hardware and software issues effectively.
• Experience with help desk ticketing systems and IT support processes.
• Ability to perform routine and periodic maintenance on IT systems and equipment.
• Strong communication skills for assisting associates and collaborating with teams.
• Availability for hybrid work schedule and after-hours support as needed.