IT Support Specialist

MedCura Health, Inc.; Stone Mountain (GA); On-site; USD 52,000 - 66,000; Full time

Job summary

MedCura Health, Inc. seeks an IT Support Specialist to assist staff with hardware, software, and related systems, ensuring reliable operations and effective technology use.

You will deploy and maintain PCs and software, set up user accounts, provide end-user training, and resolve technical issues in a high-volume environment.

You will coordinate IT activities, track equipment inventory, follow procedures, and work with vendors to address system needs and security concerns.

Qualifications

• Associate degree or equivalent in a computer science-related field, or two years in an information systems role with healthcare/financial/clinical experience.
• Proficiency with Microsoft 365.
• Strong organizational abilities and adaptability to changing deadlines.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Contribute to planning and coordination of IT activities in a high-volume technical services environment.
• Resolve technical issues to maintain smooth daily operations.
• Manage deployment and maintenance of hardware and software including PCs, OS, applications, and office technology.
• Install new technology such as operating systems, software, desktops, laptops, tablets, and related equipment.
• Perform routine maintenance on phones, computers, printers, network components, and other devices.
• Provide instruction on software and hardware use to end users.
• Set up user accounts and access levels for new personnel.
• Conduct system checks to identify potential security concerns.
• Follow established IT procedures and assist with organizational technology practices.
• Coordinate system connections with external entities including data-exchange activities.
• Work with technology vendors to address system needs and resolve technical matters.
• Maintain accurate equipment inventory including tagging, labeling, and license tracking.
• Provide routine communication to leadership, department heads, and end users regarding IT-related activities.

Skills

Strong organizational abilities

Independent and team work

Attention to detail

Applicant-tracking knowledge

Education

Associate degree or equivalent in CS/IS

Tools

Microsoft 365

Job description

Overview

The IT Support Specialist provides technical assistance to staff and helps ensure effective use of hardware, software, and related systems. Responsibilities include monitoring system functionality, maintaining data-handling practices, and supporting routine technology operations. The role also contributes to evaluating equipment needs and coordinating daily IT activities. This individual works with IT personnel and other departments to help identify and carry out technology solutions that align with organizational requirements.

Qualifications

• Associate degree or equivalent experience in computer science or a related field; or two years of experience in an information systems environment with one year in healthcare, financial, or clinical systems

• Proficiency with Microsoft 365

• Strong organizational abilities with the capacity to adjust priorities to meet changing deadlines

• Ability to work independently and within a team

• Attention to detail and sustained focus

• Knowledge of computer systems and applicant-tracking platforms

Responsibilities

• Contribute to planning and coordination of IT activities within a high-volume technical services environment.

• Resolve technical issues to help maintain smooth daily operations.

• Manage deployment and maintenance of hardware and software including PCs, operating systems, applications, and office technology.

• Install new technology such as operating systems, software, desktops, laptops, tablets, and related equipment.

• Perform routine maintenance on phone systems, computers, printers, network components, and other technical devices.

• Provide instruction on software and hardware use to end users.

• Set up user accounts and access levels for new personnel.

• Conduct system checks to help identify potential security concerns.

• Follow established IT procedures and assist with carrying out organizational technology practices.

• Coordinate system connections with external entities including participation in data-exchange activities.

• Work with technology vendors to address system needs and resolve technical matters.

• Maintain accurate equipment inventory including tagging, labeling, and license tracking.

• Provide routine communication to leadership, department heads, and end users regarding IT-related activities.