Information Technology Supervisor II

NYC Public Schools; California; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) and 457(b) Plans (Savings Plus)

Employee Assistance Program

Commute Program

Job summary

NYC Public Schools seeks an IT Supervisor II to lead the CSSU, overseeing the service desk, field support, and IT assets. The role includes setting standards, guiding procurement, and coordinating desktop/mobile compute lifecycles while driving technology deployments and modernization across the Client Services domain.

The position reports to the IT Manager I in the Technology Operations & Support Unit and requires strong leadership and planning skills within a hybrid work environment.

Qualifications

• Experience supervising or leading IT service desk staff.
• Experience developing policies, procedures, and guidelines for IT service desk efficiency.
• Ability to use metrics to drive service improvements in a fast-paced technical environment.

Responsibilities

• Lead planning, organizing, and staff supervision for CSSU and related IT services.
• Oversee procurement, inventories, and lifecycle initiatives for hardware and software.
• Coordinate technology deployments and modernization efforts within Client Services.

Skills

IT service desk leadership

ITSM tools

Policy development

Service metrics

Project management

Microsoft-based environment

Desktop/Laptop/Mobile computing

Tools

ITSM tools

Job description

Job Description And Duties

Under the general supervision of the Information Technology Manager I in the Technology Operations & Support Unit, the Information Technology Supervisor II takes on leadership responsibilities relating to the overall planning, organizing, and staff supervision associated with the Client Services Support Unit (CSSU). The incumbent demonstrates the technical expertise and leadership skills required to effectively manage the staff and workload applicable to the Technical Support Service Desk, Desktop/Laptop Computer Field Support services, Information Technology Assets, and Software. The incumbent sets desktop and mobile computing standards and guidelines, oversees the Desktop and Field Support procurement process and maintains hardware and software inventories for the entire department. The incumbent also plans, coordinates, and leads technology projects and initiatives related to client services, including technology deployments, hardware and software lifecycle initiatives, service improvements, system implementations, and department-wide technology modernization efforts. The position’s primary area of focus is within the Client Services domain.

Personal Leave Program 2025

Effective July 1, 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary range(s) shown on this job posting does not reflect the salary reduction.

CDE is an E-Verify employer. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. Additionally, this position is not eligible for visa sponsorship.

Working Conditions

HYBRID

This position is headquartered in Sacramento and may be eligible for a hybrid telework schedule for eligible applicants residing in California. Currently, the hybrid telework schedule includes working remotely and working a minimum of two days per week in the office.

Desirable Qualifications

• Experience supervising or leading staff in an IT service desk environment. Experience using IT service management tools to effectively manage client workstations and end-user service requests. Experience developing policies, procedures, and guidelines to generate a more efficient IT service desk. Experience understanding the use of key metrics to drive service improvement within the organization. Experience managing multiple high priority initiatives in a fast paced highly technical environment, solving problems and making decisions on a daily basis relative to IT service desk responsibilities. Knowledge of current desktop, laptop, and mobile computing products, including their capabilities, and advantages/disadvantages. Experience deploying and supporting desktop, laptop, and mobile computing products in a Microsoft-based environment.

Benefits

• Medical benefits, including health, dental, and vision insurance
• Paid holidays: 11 paid State holidays, 1 personal paid holiday, and 2 professional development days
• 401(k) and 457(b) Plans (Savings Plus)
• Employee Assistance Program
• Commute Program

More benefit information can be found on CalHR’s website: Benefits Summary