Infrastructure Specialist 1 (PN 20036340)

State of Ohio; Mount Vernon (OH); On-site; USD 48,000 - 70,000; Full time

Job summary

Infrastructure Specialist 1 at Mount Vernon Developmental Center is a full-time role within the Ohio Department of Developmental Disabilities. The position handles end-user inquiries, provides technical solutions, maintains hardware and software, and supports reporting and documentation for the center.

You will ensure system security in line with agency standards and assist with user account management and network connectivity.

Qualifications

• 36 months combined work experience in installing, monitoring/maintaining, configuring, upgrading, or administering/operating a single technology domain including 12 months in the primary technology specified by the agency in the position description.
• Or completion of associate core program in computer science or information systems; 18 months combined work experience in any of the listed areas, including 12 months in the primary technology specified by the agency in the position description.

Responsibilities

• Answers questions from end users and provides technical solutions to meet business needs.
• Offers Tier II-III level customer support and assists with system security and policy adherence.
• Installs, maintains, configures, upgrades and administers hardware and software (e.g., PCs, printers, MS Office).
• Maintains ITS documentation and assists with reports for the center.
• Configures wireless devices and connects them to the network; assists with running call reports.

Skills

Information Technology

Customer support

Education

Associate core program in computer science or information systems

Tools

Kronos time clock

MS Office

PC hardware

Job description

Organization: Developmental Disabilities - Central Office

Agency Contact Name and Information: Jacob Lowry - [e-mail]

Work Location: 1250 Vernonview Drive
Mount Vernon, Ohio, 43050
United States

Compensation: $34.53 - $50.66

Schedule: Permanent - Full Time

Work Hours: 8:00 AM - 5:00 PM, Monday - Friday

Classified Indicator: Classified

Union: OCSEA

Primary Job Skill: Information Technology

Who We Are

Join Our Team!

Infrastructure Specialist 1 at Mount Vernon Developmental Center

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

What You’ll Do

AtDODD's assigned Developmental Centers &/or offices:

• Answers questions fromend users
• Offers technical solutions & assistance to meet business needs ofcustomers & presents informal mentorship opportunities to peers &/orlower-level staff via conversation, observation, or technical documentation
• Offers assistance with producing various reports for the center
• Independently installs, maintains, configures,upgrades &/or administers hardware (e.g., PCs, laptops, printers) &/orsoftware (e.g., MS Office Professional).
• Provides Tier II-III level customer support,business continuity, promotes system security & awareness by adhering tothe Agency’s &/or State’s IT security policy(s) & standards,telecommunications, & physical network connectivity; devises new approachesto problems encountered.
• Diagnoses, analyzes, & resolves issues forcustomer(s) in assigned single technology domain.
• Creates, organizes, files, &maintains ITS documentation.
• Grantaccess, maintain user accounts, troubleshoot problems, & upgradesoftware.
• Takesappropriate action & responds to alarms/alerts per agency policy &procedure (e.g., anti-virus, spam).
• Provides input & suggestions to supervisor/management relative toscope of duties.
• Performsclient support for specific agency/enterprise systems; this includes useraccount support, end user support & training, & application support.
• Interfaceswith other platforms from a hardware &/or software perspective (e.g.,video conference equipment).
• Changes telephone system (moves\adds\changes)updates speed dial, assists with runningcall reports.
• Support DC payrolldepartment with Kronos time clock hardware configuration.
• Configure wirelessdevices to connect & operate on the network (e.g., laptops, smart phones,etc.).

Additional Information

• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.

• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, “Background Investigations for Employment,” outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
• No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
• Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.

To request a reasonable accommodation due to a disability, please contact the ADA Coordinator at 614-752-3011 or by email at [e-mail]

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

• 36 monthscombined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 monthswork experience in the primary technology specified by the agency in the position description & job posting.
• Or completion of associate core program in computer science or information systems 18 monthscombined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 monthswork experience in the primary technology specified by the agency in