Infrastructure Specialist Associate (PN 20080134)

State of Ohio; Columbus (OH); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Medical Coverage

Paid time off

Education and Development Opportunit*

Public Retirement Systems

Job summary

The State of Ohio is hiring an Infrastructure Specialist Associate in Columbus. This role provides end-user support, assists with reports, and helps install, configure, and maintain hardware and software within a designated IT domain.

The position offers full-time, permanent employment with standard 8:00 AM–5:00 PM hours, and requires travel across Ohio as needed. Background checks and drug testing are part of the process.

Qualifications

• 18 months' combined work experience and/or training in a single technology domain or related areas.
• Completion of IT Apprenticeship program or equivalent experience.
• Associate degree or core program in computer science or information systems.

Responsibilities

• Provide answers and technical solutions to end users to meet business needs.
• Assist in producing reports for the center as required.
• Learn installation, maintenance, configuration, upgrading and administration of hardware and software within a domain.
• Develop and maintain documentation and knowledge bases.
• Support Tier II–III customer support and mentorship to peers.
• Diagnose and resolve issues for assigned technology domain.
• Manage user access, accounts and software upgrades.
• Stay updated on technology standards and security practices.

Skills

Information Technology

Education

IT Apprenticeship program

Associate core program in computer science or information systems

Job description

All job postings will expire at 11:59 PM Eastern Time on the application deadline.

Organization:

Developmental Disabilities - Central Office

Agency Contact Name and Information:

Jacob Lowry - [e-mail]

Work Location:

1601 West Broad Street
Columbus, Ohio, 43222-1087
United States

Compensation:

$26.54/hour

Schedule:

Permanent - Full Time

Work Hours:

8:00 AM - 5:00 PM

Classified Indicator:

Classified

Union:

OCSEA

Primary Job Skill:

Information Technology

Who We Are

Join Our Team! Accepting applications for an Infrastructure Specialist Associate position!

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life. Ohio is the heart of opportunity, and we envision Ohio as the best place in the nation for people with developmental disabilities to thrive. Our core values reflect our focus on the experience of each person we support:

• Inclusion
• Partnership
• Respect

The Division of Information Technology Services (ITS) is responsible for the safe, efficient and responsible use of technology throughout the agency. ITS provides solutions that support DODD business.

What You\'ll Do

• At DODD’S assigned Developmental Centers and/or offices, answers questions from end users, offers technical solutions and assistance to meet business needs of customers and presents informal mentorship opportunities to peers and/or lower-level staff via conversation, observation, or technical documentation.
• Offers assistance with producing various reports for the center.
• Receives training on and assists higher-level specialists to become proficient in installation, maintenance, configuration, upgrading, and/or administration of hardware and software tools in a single technology domain.
• Develops and maintains documentation.
• Learns and acquires customer support skills via training and assisting higher level specialists to become proficient and be able to provide Tier II - III customer support.
• Assists higher-level specialists, diagnosis, analyzes and resolves issues for customer(s) in assigned technology domain.
• Grants access, maintains user accounts, troubleshoots problems, and upgrades software.
• Provides input and suggestions to supervisor/management relative to scope of duties.
• Stays up-to-date regarding current and new technologies, standards, and techniques.
• Receives training and learns system security skills to promote system security and awareness by adhering to the Agency’s and/or State’s IT security policy(s) and standards.
• Assists in conducting performance tuning for hardware and software.
• Receives training on vendor supplied 3rd party utilities for monitoring to become proficient in independent utilization of monitoring utilities.
• Interfaces with other platforms from a hardware and/or software perspective (e.g., video conference equipment).
• Changes telephone system, (moves\adds\changes)updates speed dial, assists to pull reports.

Additional Information

• Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.
• The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, "Background Investigations for Employment", outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
• The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
• No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
• Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.

To request a reasonable accommodation due to a disability, please contact the ADA Coordinator by email at [e-mail]

Why Work for the State of Ohio:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems such as OPERS, STRS, SERS, and HPRS & Optional Deferred Compensation Ohio Deferred Compensation

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications:

18 months' combined work experience and/or training in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain.

-Or successful completion of IT Apprenticeship program at designated agency.

-Or completion of associate core program in computer science or information systems.

Professional Skills: Information Technology, Computer Literacy, Operational and Administrative Support

Technical Skills: Critical Thinking, Organizing and Planning, Priority Setting, Verbal Communication, Written Communication

ADA Statement:

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

Drug-Free Workplace:

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.