Information Technology Student Technician

NC State University; Raleigh (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Attend sporting events for free

Childcare discounts

Wellness & Recreation Membership

Job summary

NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team as IT Student Technicians. IT Student Technicians work to assist Library patrons and staff with technology issues.

IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges.

Qualifications

• Strong customer service and communication skills.
• Attention to detail and strong organizational skills.
• Eagerness to learn and problem-solve.

Responsibilities

• Monitor and respond to the Libraries IT Service Desk support requests.
• Diagnose, troubleshoot, and resolve technical issues.
• Assist with hardware, software, and network support.
• Maintain IT equipment and support Libraries computing.

Skills

Customer service

Communication

Attention to detail

Eagerness to learn

Punctuality

Self-management

Belonging and well-being

Job description

Position Information

Posting Number PG196259TM

Position Number 25MR10265

Position Type Student

NC State University Libraries IT Department is seeking motivated undergraduate or graduate students to join the Libraries Information Technology Support team. IT Student Technicians work to assist Library patrons and staff with technology issues. IT Student Technicians are entrusted with a high level of responsibility and have the opportunity to develop creative solutions to technical challenges.
Duties include: monitoring and responding to the Libraries IT Service Desk support requests; diagnosing, troubleshooting, and resolving technical issues; assisting with hardware, software, and network support; maintaining IT equipment and supporting Libraries computing.
Successful candidates will gain hands-on experience while working alongside professional IT staff, supporting best-in-class enterprise technology solutions across D.H. Hill Jr., James B. Hunt Jr., and NC State University branch libraries.

Is Time Limited

No

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts , Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State

Department

Department Information Technology

System Information

Classification Title Student Temp

Working Title

Position Information

Requirements and Preferences

Work Schedule

8:30 AM - 4:30 PM Monday through Friday

Other Work/Responsibilities

Must be enrolled as an Undergraduate or Graduate student at NC State University

Department Required Skills

• Ability to learn new skills via hands-on experience with new technology and through technical documentation.
• Strong customer service and communication skills.
• Attention to detail and strong organizational skills.
• Eagerness to learn and problem-solve.
• Ability to adhere to a consistent schedule with minimal lateness or absenteeism.
• Strong self-management skills, including the ability to anticipate challenges, seek solutions independently, and maintain consistent focus on work.
• Ability to contribute to an environment of well-being and belonging.

Preferred Years Experience, Skills, Training, Education

• Experience with network and computer troubleshooting
• Experience interacting directly with customers including Students, Staff and Faculty via multiple communication channels.
• Ability to document customer interaction, troubleshoot problems, and gather technical information.

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently enrolled as an Undergraduate or Graduate student at NC State University?
  • Yes
  • No
• Will you be enrolled as a student in Fall 2027?
  • Yes
  • No

Required Documents

• Resume
• Cover Letter

Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]