IT SPECIALIST (CUSTOMER SUPPORT)

Army National Guard Units; East Hanover Township (PA); Presencial; USD 76 000 - 99 000; Tempo integral

Resumo da oferta

Army National Guard Units is seeking an IT Specialist (Customer Support) at GS-2210-11 to address customer requirements with hardware and software support. The role includes installations, configurations, troubleshooting, maintenance, and training for end users.

The position requires at GS-11 level a Ph.D. or equivalent, or 3 years of progressively higher education. The posted pay ranges from $76,190 to $99,053 per year, with a Secret clearance.

Qualificações

• Experience in tiered-level customer support and problem resolution.
• Ability to install and operate personal computers, peripheral equipment and software.
• Familiarity with hardware/software problem diagnosis and research.

Responsabilidades

• Address problems; install, configure, troubleshoot, and provide maintenance and training in response to customer requirements.
• Provide support and guidance on installing and operating PCs, peripherals, and software.
• Update hardware and software architecture databases to reflect installations, turn-ins, and changes.

Conhecimentos

Customer support

Troubleshooting

IT helpdesk

Formação académica

Ph.D. or equivalent; 3 years of grad education

Ferramentas

PC hardware

Software installation

Descrição da oferta de emprego

• Hiring Agency: Army National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2526P02 and is part of the PA Deputy Chief of Staff G6, National Guard. 1 or more Position(s) may be hired against this Announcement.

Key Responsibilities

As an IT Specialist (CUSTSPT), GS-2210-11, you will address problems; installs, configures, troubleshoots, and provide maintenance and training in response to customer requirements or inquiries (e.g., tiered-level customer support). Provide support and guidance on installing and operating personal computers, peripheral equipment, and associated software. Receive requests for resolution of hardware or software problems that may require in-depth research.

Update hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software. Perform other duties as assigned.

Requirements & Education

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $76190 – $99053/yr.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-18.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.