IT SPECIALIST (CUSTOMER SUPPORT)

Army National Guard Units; New Castle (DE); Hybrid; USD 69.000 - 107.000; Vollzeit

Zusammenfassung

Army National Guard Units in Delaware is seeking an IT Specialist (Customer Support) at GS-2210-09, with a development path to GS-2210-11. This National Guard Title 32 Excepted Service position is with the DE Department of Information Mgmt, National Guard.

The posted pay range is $68,545 – $106,982 per year. Telework is eligible. Applications close on 2026-11-16. There are 4 openings.

Qualifikationen

• There are no substitutions of education for specialized experience at GS-09 or GS-11.

Aufgaben

• This is a developmental position; performs GS-2210-09 duties under closer supervision.
• Must complete at least 12 months of specialized work experiences at this grade to advance to GS-2210-11.
• Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility.
• Incumbent is provided practical experience and applies IT knowledge to complete the assigned work.

Kenntnisse

Customer support

Information technology

Jobbeschreibung

• Hiring Agency: Army National Guard Units

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D2525P02 & D2526P02 and is part of the DE Department of Information Mgmt, National Guard.

Key Responsibilities

GS-2210-09: 1. This is a developmental position. The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency.

The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached. 2. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. 3.

Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work. Performs other duties as assigned. GS-2210-11: 1. This is a developmental position.

The next full performance target level (FPL) for this career ladder assignment is Information Technology Specialist (CUSTSPT) GS-2210-11, D2526P01. The incumbent performs GS-2210-09 duties under closer than normal supervision. Must complete at least 12 months of specialized work experiences at this grade to successfully achieve the GS-2210-11 competency. The GS-2210-09 position task assignments become progressively more difficult until the target level GS-2210-11 is reached.

2. Performs the basic duties and has the basic responsibilities as described in the GS-2210-11 position description; however, detailed assistance, guidance, and support from the supervisors and co-workers are provided, as required, until statutory and performance requirements for advancement to the next higher level are met. 3.

Receives formal and/or on-the-job instructions designed to familiarize incumbent with the functions and operations of the program area and work responsibility. Incumbent is provided practical experience in the application of related knowledge and applies professional and/or management theory, principles, and practices to complete the assigned work. Performs other duties as assigned.

Requirements & Education

There are no substitution of education for specialized experience at GS-09 or GS-11.

Which agency is hiring for this position?

This position is with Army National Guard Units, Department of the Army.

What is the salary for this position?

The posted pay range is $68545 – $106982/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Secret security clearance.

What is the application deadline?

Applications close on 2026-11-16.

How many openings are available?

There are 4 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Excepted' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-28 · Not affiliated with or endorsed by OPM or USAJOBS.gov