IT Specialist (Customer Support)

Missile Defense Agency; Huntsville (AL); On-site; USD 131,000 - 197,000; Full time

Job summary

Missile Defense Agency in Huntsville, AL seeks an IT Specialist (Customer Support) at the NH-2210-4 level to lead Unified Communications efforts, support VTC and collaboration services, and provide expert guidance across mission-critical IT programs. The position is recruited under Direct Hire Authority to attract qualified DoD technology professionals.

Responsibilities include acting as the on-site CIO representative, driving UC system deployments, and serving as JWICS project management lead

Responsibilities

• Serves as the on-site representative for the Agency's CIO.
• Acts as Unified Communications lead with management and oversight of fielding UC systems and services.
• Serves as SME for critical services including VTC, video distribution, collaboration, cable infrastructure, mobile, and wired telephony to support mission requirements.
• Develops strategies/briefings that are easy to understand, execute and support mission execution.
• Provides expert advice to management, customers and colleagues on difficult problems; conducts special studies; provides contract oversight, proposes options and alternatives to support decision making.
• Serves as JWICS PM and provides comprehensive oversight and project management for multiple JWICS enterprise initiatives, ensuring end-to-end delivery and alignment with mission requirements.

Job description

• Security Clearance: Sensitive Compartmented Information

This position is part of the Department of War (DoW), Missile Defense Agency (MDA). The incumbent will be responsible for: ncumbent serves as the on-site representative for the Agency's CIO.

Key Responsibilities

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Acq Demo Business and Technical Management to recruit and appoint qualified candidates to positions in the competitive service.

As an IT Specialist (Customer Support) at the NH-2210-4 broadband level, some of your typical work assignments may include: Serves as Unified Communications lead that provides management and oversight of the fielding of sustainable, timely, cost-effective and reliable and complainant UC systems and services.

Serves as SME for critical services that include (VTC, video distribution, collaboration, cable infrastructure, mobile, and wired telephony) in support of Classified and Unclassified mission support requirements. Develops strategies/briefings that are easy to understand, execute and support mission execution. Collaborate with senior leaders to address complex issues/problems that cross the MDA.

Provides expert advice to management, customers and colleagues on difficult problems; conducts special studies; provide contract oversight, proposes options and alternatives to support decision making. Serves as JWICS PM and provides comprehensive oversight and project management for multiple, concurrent JWICS enterprise initiatives, ensuring successful end-to-end delivery, integration, and alignment with mission requirements.

Requirements & Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Which agency is hiring for this position?

This position is with Missile Defense Agency, Department of Defense.

What is the salary for this position?

The posted pay range is $130987 – $197200/yr.

What security clearance is required?

This position requires a Sensitive Compartmented Information security clearance.

What is the application deadline?

Applications close on 2026-11-03.

Who is eligible to apply?

This position is open under the 'Mspouse' hiring path.