Information Technology Specialist (Customer Support)

U.S. Department of Defense; Anchorage (AK); On-site; USD 52,000 - 76,000; Full time

Job summary

U.S. Department of Defense seeks IT support personnel for Bassett Army Community Hospital, Fort Wainwright, Alaska. The role focuses on end-user support, imaging, installation, and operation of PC systems, with on-site assistance for LAN troubleshooting.

Applicants must obtain/maintain Secret clearance; background check and pre-employment medical exam are required. Flu vaccination and immunization screening may be needed depending on assignment.

Qualifications

• Experience providing technical support to end users.
• Experience supporting personal devices and PC systems in a clinical/administrative setting.
• Ability to assist system administrators with LAN troubleshooting.

Responsibilities

• Assist customers with resolving technical problems.
• Provide support for customers personal devices.
• Provide on-site assistance in imaging, installation, maintenance and operation of PC systems for users.
• Assist LAN troubleshooting and related system administration tasks.

Skills

Technical support

LAN troubleshooting

Windows OS

Hospital IT support

Tools

Imaging tools

PC deployment

Job description

About the Position: This position is located at Bassett Army Community Hospital, Fort Wainwright, Alaska.

Federal employees in Alaska are currently entitled to receive a 1.49% Cost of Living Allowance (COLA) in addition to the base salary. This is subject to change.

This is a Direct Hire Solicitation

Duties

• Assist customers with resolving technical problems.


• Provide support for customers personal devices.


• Provide on-site assistance in the imaging, installation, maintenance and operation of personal computer systems for users.


• Assist system administrators and network operations personnel concerning Local Area Network (LAN) troubleshooting.


• Perform system administration tasks for tracking of all computer related equipment.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.


• This position requires the incumbent be able to obtain and maintain a determination of eligibility for a Secret security clearance or access for the duration of employment. A background investigation and credit check are required.


• Selectees will be required to sign a statement (Condition of Employment) consenting to seasonal influenza vaccinations or must provide a recognized exemption.


• A pre-placement medical examination is required.


• Immunization screening is required. Hepatitis B immunization is required for all positions with direct patient contact. Applicants may be required to show proof of other immunizations depending on the type of position.


• This position require the incumbent to satisfactorily complete the Security Plus certification within 6 months of employment and maintain the required certification/recertification.


• Moderate to heavy lifting up to 40 pounds is required.