Information Technology Specialist

DCCCA Day Reporting Ctr; Wichita (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

DCCCA Day Reporting Ctr in Wichita, KS seeks an IT Support Specialist to install, configure, and maintain desktops, laptops, and peripherals, and to manage accounts and access. You will support Microsoft 365, VPN, and remote access, troubleshoot issues, and provide end-user training.

Travel up to 20% may be required, with strong communication and independent work capabilities. Ideal candidates have 2+ years in IT support, MSP exposure, and solid networking knowledge.

Qualifications

• Requires an associate's degree or a high school diploma/GED with 2–3 years related work experience.
• 2+ years in IT support, systems administration, or similar role.
• Working knowledge of networking, endpoints, cloud services, and IT infrastructure.
• Experience with MSP or co-managed IT environments.
• Ability to work independently while collaborating with external partners.
• Clear written and verbal communication skills.
• Must have a valid driver's license and reliable transportation.

Responsibilities

• Installs, configures, maintains, and troubleshoots desktops, laptops, mobile devices, printers, and audiovisual equipment.
• Supports network equipment, wireless connectivity, internet services, and telecommunications.
• Manages user accounts, permissions, and access to systems and applications.
• Provides Microsoft 365 support, including Outlook, Teams, OneDrive, SharePoint.
• Handles password resets, MFA, and connectivity issues; responds to help desk requests promptly.
• Onboards/offboards users; deploys devices; assists with software installation and asset recovery.
• Delivers end-user training on hardware, software, security, and best practices.
• Maintains incident docs, service requests, and tech procedures; escalates when needed.
• Monitors systems, performs routine maintenance, patches, and upgrades.
• Supports VPN and remote troubleshooting; maintains accurate asset inventory.

Skills

Communication skills

Independent work

Customer service

MSP experience

Networking knowledge

Microsoft 365

VPN / remote access

Education

Associate degree or high school diploma with related experience

Tools

Microsoft 365

VPN tools

Job description

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.
• Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides assistance with password resets, multi-factor authentication (MFA), account access issues, and connectivity problems.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.
• Provides end-user training and guidance regarding hardware, software, security awareness, and technology best practices.
• Communicates effectively with users, management, vendors, and service providers to resolve technical issues.
• Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.
• Assists with software installation, upgrades, device patching, and routine system maintenance activities.
• Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.
• Supports remote access technologies, including VPN connections and remote troubleshooting tools.
• Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.
• Assists with maintaining software licensing compliance and technology asset management processes.
• Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.
• Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.
• Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.
• Assists with maintaining technical documentation, procedures, and disaster recovery information.
• Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.
• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.

Education, Experience, and Licensure

• Requires an associate's degree in or a high school diploma or GED with two to three years related work experience and/or training; or equivalent combination of education and experience
• 2+ years of experience in IT support, systems administration, or similar technical roles
• Working knowledge of networking, endpoints, cloud services, and IT infrastructure
• Experience working with or within a managed service provider (MSP) or co-managed IT environment
• Ability to work independently while collaborating closely with external partners
• Clear written and verbal communication skills
• Must possess a valid state Driver's License, in force automobile liability insurance, and maintain a Motor Vehicle Record (MVR) that meets organization's insurability standard as defined by DCCCA policy. Availability of reliable transportation is required for this position.