Information Technology Specialist

DCCCA, Inc.; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

DCCCA, Inc. in Wichita, KS, is seeking a full-time IT Support Specialist to install, configure, and maintain desktop computers, laptops, mobile devices, printers, and related technology systems per DCCCA standards.

You will handle user accounts, MFA, VPNs, MS 365 support, training, documentation, and coordinate with vendors. Travel up to 20% may be required.

Qualifications

• Requires associate’s degree in IT or a high school diploma/GED with 2–3 years related experience or equivalent
• 2+ years of experience in IT support, systems administration, or similar technical roles
• Working knowledge of networking, endpoints, cloud services, and IT infrastructure
• Experience with MSP or co-managed IT environments
• Clear written and verbal communication skills
• Must possess valid driver’s license and transportation

Responsibilities

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, and related technology systems.
• Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides assistance with password resets, MFA, account access issues, and connectivity problems.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.

Skills

IT support

Windows/M365

Troubleshooting

VPN/Remote access

Customer service

Documentation

Communication

Education

Associate degree in IT

High school diploma or GED with 2–3 years experience

Tools

Microsoft 365

Active Directory

SharePoint

VPN tools

Job description

Full-Time

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.
• Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides assistance with password resets, multi‑factor authentication (MFA), account access issues, and connectivity problems.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.
• Provides end‑user training and guidance regarding hardware, software, security awareness, and technology best practices.
• Communicates effectively with users, management, vendors, and service providers to resolve technical issues.
• Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.
• Assists with software installation, upgrades, device patching, and routine system maintenance activities.
• Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.
• Supports remote access technologies, including VPN connections and remote troubleshooting tools.
• Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.
• Assists with maintaining software licensing compliance and technology asset management processes.
• Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.
• Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.
• Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.
• Assists with maintaining technical documentation, procedures, and disaster recovery information.
• Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.
• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.

Essential Functions

• Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.
• Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.
• Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.
• Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.
• Provides assistance with password resets, multi‑factor authentication (MFA), account access issues, and connectivity problems.
• Responds to help desk requests and technical support inquiries in a timely and professional manner.
• Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.
• Provides end‑user training and guidance regarding hardware, software, security awareness, and technology best practices.
• Communicates effectively with users, management, vendors, and service providers to resolve technical issues.
• Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.
• Assists with software installation, upgrades, device patching, and routine system maintenance activities.
• Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.
• Supports remote access technologies, including VPN connections and remote troubleshooting tools.
• Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.
• Assists with maintaining software licensing compliance and technology asset management processes.
• Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.
• Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.
• Assists with maintaining technical documentation, procedures, and disaster recovery information.
• Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.
• Performs other related duties as assigned.
• May require up to 20% out-of-town travel.

Education, Experience, And Licensure

• Requires an associate’s degree in or a high school diploma or GED with two to three years related work experience and/or training; or equivalent combination of education and experience
• 2+ years of experience in IT support, systems administration, or similar technical roles
• Working knowledge of networking, endpoints, cloud services, and IT infrastructure
• Experience working with or within a managed service provider (MSP) or co-managed IT environment
• Ability to work independently while collaborating closely with external partners
• Clear written and verbal communication skills
• Must possess a valid state Driver’s License, in force automobile liability insurance, and maintain a Motor Vehicle Record (MVR) that meets organization’s insurability standard as defined by DCCCA policy. Availability of reliable transportation is required for this position.

EOE