Information Technology Specialist

Direct Recruiters, Inc.; Solon (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Flexible environment

Job summary

Direct Recruiters Inc. is seeking an IT Specialist to support our Information Technology department, including end-user support, hardware management, and remote office setup.

The role requires hands-on troubleshooting across Windows 11, Office 365, Mac OS, and mobile platforms, with a focus on secure, scalable IT operations. You will work onsite in Solon, OH, collaborating with a small office team, and contribute to IT process improvements while ensuring SLAs are met and remote staff are

Qualifications

• 2+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Mac OS troubleshooting experience.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Solon, OH (this is not a remote role).

Responsibilities

• Provide technical support for end-users and office technologies per established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

Skills

Windows 11

Office 365 admin

Microsoft Office

Zoom

Teams

PC hardware

Mac OS

Remote support

Remote management tools

Team player

Tools

SonicWall

Job description

Direct Recruiters Inc. is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, DRI consistently ranks among the best in the industry for delivering superior results.

Day-to-Day:

• Provide technical support for end-users and office technologies per established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

Why DRI?

• Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
• Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
• Work-Life Balance – PTO and a flexible work environment to support your well-being.

As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.

What We’re Looking For:

• 2+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Mac OS troubleshooting experience.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Solon, OH (this is not a remote role).

Additional Preferred Skills:

• Experience using a help desk ticketing system.
• Knowledge of SonicWall and general networking concepts.
• Ability to manage multiple projects simultaneously.