Information Technology Specialist

KBC Advisors; Seattle (WA); On-site; USD 67,000 - 82,000; Full time

Job summary

KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team in Seattle. This hands-on role balances day-to-day IT operations with strategic initiatives to ensure seamless technology across the organization.

The ideal candidate will be proactive, detail-oriented, and capable of balancing support with IT projects. This in-person position offers opportunities to contribute to security practices and onboarding for new and existing employees in our Seattle

Qualifications

• Bachelor's degree in IT, CS, or related field.
• 3+ years of experience in IT support, systems administration, or related role.

Responsibilities

• Maintain IT assets inventory and lifecycle across hardware and software.
• Support IT projects and on-site system rollouts.
• Resolve user access issues on company devices.
• Support video conferencing systems and meetings.
• Deliver user training on tools and IT policies.
• Triage IT tickets to ensure timely resolution.
• Evaluate new technologies to improve IT processes.
• Create and update IT process guides and training resources.
• Onboard new employees with IT setup and access.
• Assist with IT security measures and monitoring.
• Travel to KBC offices for on-site support as needed.

Skills

IT asset management

Windows/macOS environments

Microsoft 365

Video conferencing

User training

IT support

IT security practices

Communication skills

Problem solving

Team collaboration

Education

Bachelor's degree in Information Technology or Computer Science

Job description

KBC Advisors is seeking an experienced IT Specialist to support our growing Data & Products team. This role is hands-on and critical to ensuring seamless technology operations across the organization. The ideal candidate will be proactive, detail-oriented, and comfortable balancing day-to-day support with strategic IT initiatives. KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate. This is an in-person position in our Seattle, Washington office.

Essential Duties and Responsibilities

• Manage and track IT assets, including hardware and software, to ensure accurate inventory and maintenance
• Support IT-led projects and system rollouts in a hands-on environment
• Troubleshoot user access issues on company devices
• Provide technical support for video conferencing systems and meetings
• Deliver user training on tools, applications, and IT policies
• Manage, escape, and de-escalate IT ticket submissions to ensure timely resolution
• Research, evaluate, and recommend new technologies to improve IT processes
• Create, update, and manage IT process guides and training resources
• Provide IT support and onboarding for new and existing employees
• Assist with implementing and monitoring IT security measures
• Travel to KBC offices as needed to provide onsite support

Preferred Qualifications

• Strong understanding of IT asset management and lifecycle processes
• Proficiency with Microsoft 365, Windows and macOS environments, and video conferencing platforms
• Familiarity with IT security best practices and access management
• Excellent communication skills with the ability to train and support non-technical users
• Strong problem-solving skills with the ability to prioritize multiple requests
• Experience working both independently and collaboratively across teams

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 3+ years of experience in IT support, systems administration, or a related role

The expected annual base salary for this position is $67,000 - $82,000. Experience, skills, location and other factors are considered when determining the salary offered.