Information Technology Specialist

City of San Luis; San Luis (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of San Luis is seeking an IT Specialist to support and manage technology infrastructures, ensuring the efficiency of hardware and software systems. Responsibilities include troubleshooting technical issues, managing software installations, and providing user training. Candidates must have a Bachelor's degree in IT or a related field, and at least one year of relevant experience. This is an opportunity to contribute to a dynamic and growing community.

Benefits

Professional development opportunities

Pension plan

Health and wellness benefits

Qualifications

• At least one year of IT support experience.
• Ability to analyze and troubleshoot IT issues.
• Knowledge of anti-virus software management.

Responsibilities

• Provide technical support for technology systems and infrastructure.
• Coordinate installation and maintenance of telecommunication systems.
• Lead IT staff and manage service requests.

Skills

Troubleshooting

Technical Support

Network Management

Software Installation

Computer Configuration

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Tools

Windows OS

Telecommunication equipment

Surveillance software

Job description

YOUR FUTURE BEGINS HERE!

Join one of the fastest-growing cities in Arizona and the youngest in Yuma County!

As an IT Specialist, you will:

• Provide support related to setup, management and troubleshooting of technology systems to maintain hardware and software networks.
• Perform product installation, product upgrades, product fixes, troubleshooting, and interaction with vendor technical support,
• Install, assemble, and configure computers, monitors network infrastructure and peripherals such as printers, scanners, and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
• Install, maintain/repair, programs and tests Telecom equipment, surveillance equipment and antennas and peripherals.
• Track, monitor, and evaluate software patches, fixes, and service packs.
• Coordinate computer based anti-virus software implementation, usage, and training. Perform random audits to ensure anti-virus software is current and updates when needed.
• Monitor City's laptop and mobile computers inventory. Ensure units are functional and provide user training as required.
• Maintain City of San Luis databases related to the tracking inventory of software and computer hardware and maintain computer software inventory, i.e., software license install media, manuals, etc.

• Provide specialty support for Public Safety enterprise technology and software:
  • Technology (handheld scanners, video wall, cd/DVD duplicators, etc.)
  • Install, test, configure, and deploy New World Public Safety related applications,
  • 911 systems support, including 911 recording systems, terminals, communication lines, networking equipment, redundant power systems, etc.
• Collaborate with Yuma Regional Communications Systems (YRCS) personnel and attends any related meetings to YRCS and New World Public Safety.
• Lead IT technicians to include scheduling time, identifying training needs, and provide recommendations for personnel actions.
• Manage IT service request queue and ensure all IT service requests are resolved in a timely manner.
• Coordinate and manage vendor contracts for hardware maintenance and software applications.
• Monitor vendor related to electronic data transfers, i.e., troubleshooting issues.
• Monitor City compliance with software copyright laws. Perform random audits to ensure compliance.
• Train, advise, and assist personnel with technical problems related to computers, networks, wireless and technical systems, and associated software.
• Review technical information about hardware, software, operating systems, and evaluates products for usefulness.
• Authorize system access to users and maintain necessary documentation of authorities assigned.
• Coordinate and administer City telephone, equipment, and maintenance agreements.
• Maintain surveillance systems, configuration, and installation (milestone server applications, axis camera systems)
• Proximity systems maintenance, configuration, and install.
• Coordinate and participate with other City departments and agencies on technology projects as required.
• Performs other related duties as required.

Will possess knowledge of:

• Computer hardware, software, and peripherals.
• Technical and operational aspects of Windows OS environments including but not limited to DOS,
• File Server, Active Directory, Group Policy
• Basic understanding of Windows server services (WSUS, DNS, DC, Group Policy, ftp, Remote Desktop Services, VPN)
• Computer configurations and wireless networking.
• Data communications and related software.
• Technical and operational aspects of various office suite applications.
• Client connectivity software.
• Surveillance equipment and software.
• Telecommunication equipment including voice-over-IP.
• Antennas, software, and programming.

Possess the ability to:

• Perform a high level of troubleshooting.
• Analyze, troubleshoot, identify problems, and develop solutions relating to computer hardware, operating systems, and application software.
• Analyze, troubleshoot, identify problems, and develop solutions relating to New World Public Safety Information Technology and YRCS related equipment.
• Install, configure, and support video conferencing systems such as GoToMeeting,WebEx, or zoom.
• Pass State Security requirements.

Education, Training and Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field;AND
• A minimum of one (1) year of progressively responsible experience providing information technology support;OR
  • Any combination of education, certification, and experience that results in the successful performance of the job.

Licenses and Certificates:
All Licenses and Certifications required must be maintained throughout employment.

• ACJIS Network Terminal Operator Certification and CompTIA Network+ Certifications,ORability to obtain both certifications within six (6) months of hire.
• A valid Arizona driver's license at the time of appointment

Special Requirements:

• Residency in the United States and withing 25 miles of the City of San Luis.
• Work on-call at least three days per month

Desired/Preferred:

• Bilingual in Spanish
• San Luis residency

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit, walk, and stand; talk and hear; use hands to finger, handle, feel or operate objects, tools or controls; reach with hands and arms; and perform repetitive movements of hands or wrists. The employee is frequently required to lift up to 30 pounds unaided.

Specific vision abilities required for this job include close vision and the ability to adjust focus.

Mental Demands
While performing the duties of this class, an employee uses written and oral communication skills; reads and interprets data, information and documents; analyzes and solves problems; uses math and mathematical reasoning; performs highly detailed work; deals with multiple concurrent tasks; and interacts with others encountered in the course of work, including frequent contact with customers and/or the public and dissatisfied/abusive individuals.

Work Environment:
The employee works in an office environment where the noise level is usually quiet.Certain positions within the classification may require availability to work flexible schedule.

The City of San Luis is committed to Professional Growth and Career Development -

Current employees may be given preferred consideration if they meet the position's minimum requirements.

OPEN UNTIL FILLED

Applications will be reviewed 10 days after the posting date, and interviews will be conducted if a pool of qualified applicants is determined.Interested incumbents are encouraged to apply promptly.

Candidates with the most relevant backgrounds will be invited to participate in the interview/assessment process.