Information Technology Specialist

Upturn Co.; San Juan (PR); On-site; USD 55,000 - 90,000; Full time

Job summary

Upturn Co. in San Juan, Puerto Rico is seeking an Information Technology Specialist to manage and maintain the organization's computer systems, networks, and software.

You will troubleshoot issues, implement security measures, and guide staff on technology-related concerns while overseeing installation and upgrades of hardware and software. This role also maintains servers and databases, staying current with tech trends to keep the organization productive and secure.

Qualifications

• Associate or Bachelor's degree in a computer-related field with 3 years of related experience.
• CompTIA Network+ certification is optional.
• Experience with the listed technologies and security practices is required.

Responsibilities

• Manage and maintain computer systems, networks, and software for the organization.
• Troubleshoot technical issues and provide staff support.
• Implement security measures to protect data and systems.
• Oversee installation and upgrading of hardware and software.
• Maintain servers and databases and monitor performance.

Skills

Verbal communication

Education

Associate or Bachelor's degree in a computer-related field

Tools

VMware/Hyper-V

Microsoft Server 2016/2019/2022

Office 365 / Microsoft Office

Firewall configuration, management

Antivirus configuration, management

Security monitoring / alerts

VPN configuration & policies

WAN maintenance

Firmware updates / patches

Network equipment configuration

Ticketing system

CompTIA Network+ (Plus)

Job description

About the job Information Technology Specialist

An Information Technology Specialist is responsible for managing and maintaining the computer systems, networks, and software used by an organization. They troubleshoot any technical issues that arise, implement security measures to protect data, and provide guidance and support to staff members who need assistance with technology-related issues. They also oversee the installation and upgrading of hardware and software, as well as the maintenance of servers and databases. The IT Specialist stays up to date on the latest technology trends and developments in order to ensure the organization remains competitive and efficient in their use of technology.

Education: Associate or Bachelor's degree in a computer-related field with 3 years of related experience.

Minimum Years of Experience: 3 years in related experience

Certifications (Optional):

• CompTIA Network+ (Plus)

Required Technologies Experience:

• Microsoft Office
• Firewall configuration, management, and monitoring
• Antivirus configuration, management, and monitoring
• Security alerts monitoring
• Security hardening
• VPN & Policies configuration and maintenance
• WAN maintenance and monitoring
• Firmware updates, hotfixes, patches, and related apps
• Network equipment (firewalls, switches, routers, fiber connection, telecommunication redundancies, velocity, and circuit quality) configuration and administration
• VMWare / Hyper-V virtual environment
• Microsoft Server 2016, 2019, and 2022
• Microsoft Office 2016, 2019 and 36
• Equipment inventory management
• Ticketing system

Interpersonal Skills:

• Good verbal and writing communication skills