Information Technology Specialist

Bering-Alaka'ina Holdings, LLC; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an Information Technology Assistant to support our government customer in San Antonio, Texas. The role covers trouble-ticket management, IT conferencing, IA and content management, and general hardware/software support across DoN NEN environments.

Two years of configuring hardware and software are required, along with a Bachelor’s degree in IT and a T3-Secret clearance. SharePoint experience is preferred and citizenship is a must.

Qualifications

• Bachelor’s degree in Information technology required.
• CompTIA Security+ certification required.
• Two years of specialized experience configuring computer hardware and software.
• U.S. Citizenship and a T3-Secret clearance required.

Responsibilities

• Communicate with DHA to ensure accurate trouble ticket status and expedited resolution.
• Provide IT conferencing support and train personnel on VTC events.
• Provide information assurance and content management support for websites.
• Support hardware, software, network, web, and email systems.
• Assist in technology refresh events and asset management.
• Track and escalate service desk tickets with DHA.
• Coordinate IT support with other IT organizations and keep users informed.
• Oversee hardware and software inventory accounting and asset management.
• Provide local DoN NEN support for workstation, printer, wireless, and IT needs.

Skills

Hardware configuration

Software configuration

SharePoint

Education

Bachelor’s degree in Information technology

CompTIA Security+

Job description

Bering-Alaka`ina Holdings, LLC is looking for an Information Technology Assistant to provide research support administration services for our government customer in San Antonio, Texas.

DESCRIPTION OF RESPONSIBILITIES:

• Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel.
• Provide support for IT conferencing requirements, ensuring communication reliability. Set up and train personnel on VTC events withing the IT's responsibility
• Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM).
• Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel.
• Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices.
• Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA.
• Coordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status.
• Oversee hardware and software inventory accounting and asset management processes.
• Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Minimum of bachelor’s degree in Information technology
• Comptia Security+

REQUIRED SKILLS AND EXPERIENCE:

Two (2) year specialized experience in configuring computer hardware and software

DESIRED SKILLS AND EXPERIENCE:

SharePoint experience to include creating forms in SharePoint.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must have a T3-Secret Clearance

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kīkaha Solutions, LLC;and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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