IT Help Desk Specialist

Bering-Alaka'ina Holdings, LLC; Aberdeen (MD); On-site; USD 71,000 - 79,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, disability, and life

Tuition reimbursement

Paid time off and 11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an IT Tier I/II Help Desk Support professional for the Aberdeen Proving Grounds, Maryland area. The role provides front-line IT assistance, troubleshooting and issue resolution for C5ISR personnel across multiple operating systems and hardware, including printers and mobile devices.

The candidate will perform account creation, hardware and software support, and coordinate with the enterprise teams to resolve complex issues. A Secret clearance and U.S.

Qualifications

• High school degree required.
• CompTIA Security+ certification.
• Microsoft Windows 10 Specialist certification within 3 months.
• U.S. Citizenship required and active Secret clearance.

Responsibilities

• Provide IT Tier I/II help desk support to government customers.
• Troubleshoot and resolve issues across multiple OS platforms; assist with imaging, profile creation, and software installs.
• Support printers, scanners, and peripherals; ensure devices are fully functional on wired and wireless networks.
• Assist with account creation, ticketing, and escalation in Remedy/CIO Portal systems.
• Provide on-site, remote, and phone support for end users, including VIPs and mission-critical systems.

Skills

CompTIA Security+ Certification

Effective communication

Microsoft Windows 10 certification

Education

High school diploma or equivalent

Job description

Bering-Alaka`ina Holdings, LLC is looking for anIT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving Grounds, Maryland.

DESCRIPTION OF RESPONSIBILITIES:

• Provides IT Tier I/II service center support
• Provide help desk support to C5ISR personnel. Support includes, but is not limited to: identifying, troubleshooting, resolving, and escalating issues with multiple operating systems to include, but not limited to: initial setup, connectivity, computer imaging, profile creation, application installation, computer hardware/software upgrades, and websites.
• Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
• Provides hardware and software support for computers, printers and workstations utilizing both wired and wireless networks so that each device is fully functional to include all of the automated tools, software and hardware configurations
• Provide help desk support to printers. Support includes, but is not limited to: identifying, troubleshooting, resolving, and escalating issues with printer maintenance, connectivity issues, and initial set up.
• Installs all computer hardware and software to ensure user is fully functional and operational without errors, and preserving user’s data to be transferred to the new PC.
• Supports the property process by creating and routing forms for signature and keeping track of issued GFE. This process involves coordinating with other offices.
• Provides a high standard of support for the mission critical systems and VIP users, and end users.
• Provides IT support through telephone, remote assistance, and on-site service for all users
• Provide help desk support to C5ISR mobile equipment. Support includes, but is not limited to: identifying, troubleshooting, resolving and escalating issues, account creations, and application troubleshooting.
• Diagnose, troubleshoots, maintains, and repairs unclassified and classified systems, network issues, IPhones, IPads and other devices
• Diagnose and repairs widespread issues with support of the enterprise management and networking teams
  Communicates technical issues (networking, applications, systems administration, etc.)
• Works in tandem with desktop technicians and system administrators to provide complete support to the end user from the Service Desk ticketing system
• Performs technical functions such as system analysis, user and server account creation and accounts management
• Provides alternate DREN system administrator support to include, but not limited to:
  • Track requests for support and document findings.
  • Submit remedy tickets to the RNEC.
  • Warranty replace or identify for purchase hardware replacements for any parts that are out of warranty.
  • Provide backup support for VTC capabilities to include connection setup and troubleshooting support.
• Monitor, claim, update, and complete customer requests through the CIO Portal ticketing system by gathering information, conducting research, and corresponding with customers as required. Convert Portal tickets to Remedy when RNEC/Army Enterprise Service Desk escalation is required.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

High school degree required

REQUIRED SKILLS AND EXPERIENCE:

• CompTIA Security+ Certification
• Effective oral and written communication skills
• Microsoft Specialist Certification in Windows 10 (or similar - within 3 months)
• Live within commuting distance of Aberdeen Proving Ground, MD

DESIRED SKILLS AND EXPERIENCE:

• At least at least five (5) years of experience where three (3) years of that experience was providing support desk technician responsibilities
• Experience or knowledge of Microsoft Azure/AWS

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required
• Must have an active Secret clearance to start.

COMPENSATION DETAILS:

• $71,000.00 - 79,000.00
• The compensation range or hourly rate provided is a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, experience, skills, internal equity, market conditions, and applicable laws.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please click here to request accommodation. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kūpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kīkaha Solutions, LLC;and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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