Information Technology Specialist

Kapili Services, LLC; San Antonio (TX); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

401K plan with company match

Medical/Dental/Life Insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking an Information Technology Assistant to provide research support administration for our government customer in San Antonio, Texas. Responsibilities include coordinating with DHA on trouble tickets, supporting IT conferencing, and delivering IA and content management with SME support.

The role requires a bachelor’s degree in information technology, CompTIA Security+, and US citizenship with a T3-Secret clearance.

Qualifications

• Bachelor's degree in Information Technology or closely related field.
• CompTIA Security+ certification required.
• Two (2) years of specialized experience configuring computer hardware and software.

Responsibilities

• Communicate with DHA to confirm ticket status and expedite resolutions.
• Support IT conferencing; set up and train personnel for VTC events.
• Provide IA and content management support with SME guidance.

Skills

Troubleshooting hardware

Networking

Software installation

SharePoint (DESIRED)

Education

Bachelor's degree in Information Technology

CompTIA Security+

Tools

DHA ticketing system

NEN local tech support

Job description

Bering-Alaka`ina Holdings, LLC is looking for an Information Technology Assistant to provide research support administration services for our government customer in San Antonio, Texas.

DESCRIPTION OF RESPONSIBILITIES:

• Communicate with DHA to ensure accurate trouble ticket status and expedited resolution for senior personnel.
• Provide support for IT conferencing requirements, ensuring communication reliability. Set up and train personnel on VTC events withing the IT's responsibility
• Provide Information Assurance and content management support for personnel with a SME to manage websites and support to the Functional Area Manager and Information System Security Manager (ISSM).
• Provide knowledgeable support for hardware, software, network, web, and email systems used by personnel.
• Work with the IT Specialist to support technology refresh events, issuing computing assets, mobile devices, software installations, and portable electronic storage devices.
• Track and submit service desk tickets for IT issues, escalating and resolving impacting issues with DHA.
• Coordinate IT support with other IT organizations, assess each issue/request, and keep users apprised of service request resolution status.
• Oversee hardware and software inventory accounting and asset management processes.
• Provide full DoN Naval Enterprise Network (NEN) local technical support including workstation, printer, wireless, and other IT requirements.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Minimum of bachelor's degree in Information technology
• Comptia Security+

REQUIRED SKILLS AND EXPERIENCE:

Two (2) year specialized experience in configuring computer hardware and software

DESIRED SKILLS AND EXPERIENCE:

SharePoint experience to include creating forms in SharePoint.

REQUIRED CITIZENSHIP AND CLEARANCE:

• Must be a U.S. Citizen
• Must have a T3-Secret Clearance

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries.

• 401K plan with company match
• medical, dental, disability, and life insurance coverage
• tuition reimbursement
• paid time off
• 11 paid holidays

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We are proud to state that we do not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com

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