Information Technology Specialist

Fuel Talent; Palo Alto (CA); On-site; USD 69,000 - 83,000; Full time

Job summary

Fuel Talent in Palo Alto is seeking an IT Specialist for a hands-on, onsite 12-month contract. You will support approximately 100 employees in a macOS environment and manage a low-volume help desk, with time to proactively improve the IT environment beyond tickets.

The role covers onboarding, device setup, and support for Okta and Google Workspace, macOS, and Windows. Strong customer service and proactive ownership are essential for success.

Qualifications

• 3+ years of hands-on corporate IT/help desk experience.
• Strong macOS support; Windows experience required.
• Experience with Okta and Google Workspace.
• Working knowledge of corporate networking and basic troubleshooting.
• Experience with device management and user provisioning.
• Excellent customer-service and communication skills.
• Proactive and forward-thinking approach—you look for ways to help rather than waiting for the next ticket.
• Comfortable working independently and taking ownership in an onsite environment.

Responsibilities

• Provide day-to-day IT support for ~100 employees in a macOS environment.
• Manage a low-volume help desk (≤10 tickets/day) and proactively improve the IT environment.
• Troubleshoot hardware, software, accounts, networking, and connectivity issues.
• Manage user onboarding, provisioning, and device setup.
• Support Okta, Google Workspace, macOS and Windows.
• Assist with conference room and office technology needs.
• Document, organize server room, label ports/cabling, and identify improvements.
• Support basic networking and infrastructure needs.
• Partner with IT, Facilities, and other teams on day-to-day tech needs.

Skills

macOS support

Windows support

Okta

Google Workspace

device provisioning

customer service

proactive mindset

onsite work

networking basics

Tools

Fortinet

JumpCloud

Jira

Confluence

Job description

We’re partnering with a growing organization in Palo Alto looking for an IT Specialist to join its team on a 12-month contract. This is a hands‑on, onsite support role for someone who enjoys working directly with employees, takes initiative, and looks for ways to improve the IT environment beyond simply closing tickets.

Duration:

12-month contract

Compensation:

$50–$60/hour

Start:

ASAP

What You’ll Do

• Provide day‑to‑day IT support for approximately 100 employees in a primarily macOS environment
• Manage a relatively low‑volume help desk, typically 10 or fewer tickets per day, allowing time to proactively improve the IT environment
• Troubleshoot hardware, software, account/access, networking, and connectivity issues
• Manage user onboarding, provisioning, and device setup
• Support Okta, Google Workspace, macOS, and Windows
• Assist with conference room and office technology needs
• Use downtime between tickets to shore up documentation, organize and clean up the server room, label ports/cabling, and identify other areas for improvement
• Support basic networking and infrastructure needs
• Partner with IT, Facilities, and other internal teams on day‑to‑day technology needs

What We’re Looking For

• 3+ years of hands‑on corporate IT/help desk experience
• Strong macOS support experience; Windows experience also required
• Experience with Okta and Google Workspace
• Working knowledge of corporate networking and basic troubleshooting
• Experience with device management and user provisioning
• Excellent customer‑service and communication skills
• Proactive and forward‑thinking approach—you look for ways to help rather than waiting for the next ticket
• Comfortable working independently and taking ownership in an onsite environment

Nice to Have

• Experience supporting a biotech, life sciences, or laboratory environment
• Fortinet, JumpCloud, Jira, or Confluence experience