Information Technology Specialist

LEARN; Old Lyme (CT); On-site; USD 65,000 - 85,000; Full time

Job summary

LEARN Regional Educational Service Center in Southeast Connecticut seeks an Information Technology Specialist for a full-time role. You will support client computing, imaging, remote and on-site software installation, and ongoing maintenance across desktops, notebooks, tablets, and printers.

Reporting to the Director of Information Technology, you will handle troubleTickets, document resolutions, and collaborate to implement technology policies while ensuring confidentiality and procedural

Qualifications

• Demonstrate a high level of facility with Windows client operating systems.
• Microsoft Certified Professional (MCP) or ability to certify within 90 days of start date.
• Working knowledge of macOS, TCP/IP, DNS, DHCP, subnetting and router configuration.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Support Azure, Google and MDM's.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Skills

Windows OS

macOS

TCP/IP

DNS/DHCP

Education

MCP Certification

Job description

LEARN, Southeast Connecticut's Regional Educational Service Center, invites candidates to apply for a full-time Information Technology Specialist opening.

General Scope of Responsibility

The Information Technology Specialist will support client computing and peripheral systems; including installation, imaging and ongoing maintenance. Provides remote and on-site software installation and maintenance updates.

Relationship within the Organization

The Information Technology Specialist reports to the Director of Information Technology.

Responsibilities

• Support client computing and peripheral systems; including installation, imaging and ongoing maintenance.
• Provide technical support and troubleshooting for hardware and software issues.
• Monitor and respond to IT support tickets in a timely and efficient manner.
• Document services performed /resolution efforts in detail and log in knowledgebase.
• Ability to organize information, have attention to detail, accurately follow procedures, maintain confidential information, and remember important pieces of information.
• Provide remote and on-site software installation and maintenance updates.
• Manage and monitor anti-virus protection and system maintenance for designated desktops, notebooks, tablets, phones, printers and other peripheral devices.
• Support Azure, Google and MDM's.
• Collaborate with the IT team to develop and implement technology policies and procedures.
• Seek out functional and procedural improvements.
• Understand license restrictions and confidentiality guidelines in reference to applications and client's information stored within their network.
• Other duties as assigned.

Qualifications

• Demonstrate a high level of facility with Windows client operating system.
• Microsoft Certified Professional (MCP), or have the capacity to become MCP certified within 90 days of start date.
• Working knowledge of macOS, TCP/IP Protocol, DNS, DHCP, Sub-netting and router configuration; and related services.

LEARN Regional Educational Service Center is an equal opportunity employer.