Information Technology Specialist

Public Strategies; Oklahoma City (OK); On-site; USD 52,000 - 72,000; Full time

Job summary

Public Strategies in Oklahoma City is seeking an IT Specialist to install, modify, and repair computer hardware and software, and to provide technical advice and user support across the organization. The role requires proficiency with Microsoft 365 products, Active Directory, and Exchange Online, plus hands-on experience with imaging software and end-user provisioning.

You will work via phone, email, remote tools, and in person to support staff, help deploy and maintain IT systems, assist with

Qualifications

• Must be proficient with all Microsoft 365 products and familiar with managing Microsoft tenants.
• Knowledge of Active Directory users and computers.
• Experience with MS Exchange Online and computer imaging software for end-user creation.
• Ability to provide end-user support via phone, email, remote tools, and in-person.

Responsibilities

• Deploy, monitor, maintain, update, and support all IT systems including hardware and software.
• Create users, groups, teams, mailboxes in Microsoft 365/Active Directory.
• Handle new hire IT onboarding, including imaging and training.
• Provide end-user support via telephone, in-person, and online channels.
• Maintain asset management for IT hardware and software.
• Assist with helpdesk and desktop support tasks and general troubleshooting.
• Help the Senior IT Team with networking hardware management.
• Assist with Windows servers installation and maintenance.
• Manage Windows Deployment Services and computer imaging software.
• Provide support for Audio/Video systems.
• Identify and procure hardware/software to meet user needs.
• Load software packages (OS, office apps, etc.).
• Customize programs to meet user requirements.
• Coordinate activities with network services.
• Provide status updates to managers/users.
• Refer hardware problems to service personnel.
• Monitor security camera software, servers, and peripherals.
• Document SOPs and IT tickets.
• Assist in procurement of accessories and supplies.
• Stay current with latest technologies.
• Other duties as assigned.

Skills

Customer service skills

Communication

Tools

Microsoft 365

Active Directory

Exchange Online

Windows Server

Windows Deployment Services

Imaging software

Job description

Public Strategies Overview

Public Strategies (PS) is a nationally respected consulting, project management, and marketing firm based in Oklahoma City. We provide innovative solutions for federal, state, and local clients, including project and program management, training and technical assistance, technology, event management, research and evaluation, video production, and strategic communications. We also deliver research-informed direct services to financially vulnerable Oklahomans, with a focus on strengthening families and improving employment opportunities.

We are a collaborative team of thinkers, creatives, strategists, communicators, builders, researchers, and change agents committed to touching lives, driving change, and doing good well.

Position Summary

The Information Technology (IT) Specialist installs, modifies and repairs computer hardware and software systems and provides technical advice and support to system users. Offers support via email, phone, remote troubleshooting tools, or in-person to all users. Must be proficient with all O365 products and familiar with managing/administering Microsoft tenants. Must have knowledge of Active Directory users and computers, and MS Exchange Online, along with computer imaging software for end-user creation and administration.

Essential Job Functions

• Assists in deploying, monitoring, maintaining, updating, and supporting all IT systems, including computers, hardware, software, peripherals, and user software.
• Assists with systems administration by creating users, groups, teams, shared mailboxes, and resource mailboxes using Microsoft 365 and Active Directory.
• Responsible for all new hire IT onboarding, including computer imaging and user training.
• Uses customer service skills to provide end-users with telephone, in-person, and online support.
• Assists in maintaining asset management for all company IT assets.
• Assists with helpdesk and desktop support duties such as installing hardware and peripheral components, and general troubleshooting.
• Assist the Senior IT Team with installing, managing, and maintaining networking hardware.
• Assists the Senior IT Team with installing, managing, and maintaining Windows servers.
• Assists with managing and maintaining Windows Deployment Services and computer imaging software.
• Provide support for all Audio/Video systems, both in-person and over the phone.
• Identifies and procures the hardware and software needed to satisfy user requirements.
• Loads appropriate software packages such as operating systems, office applications, and other third-party software.
• Assists in customizing and adapting existing programs to meet users’ requirements.
• Assists with coordinating activities with network services and information systems groups.
• Provide updates, status, and completion information to managers and/or users via voice mail, e-mail, or in-person communication.
• Refers hardware problems to service personnel for correction.
• Monitors security camera software, servers, and peripherals.
• Provide feedback and status updates to the Senior Manager of IT.
• Provide documentation and knowledge base material for all IT tickets.
• Assist the Senior IT Team with all SOPs and procedure documentation from tickets.
• Assists in research and procurement of computer accessories and supplies.
• Keep current with the latest technologies.
• Other duties as assigned.