Windows Support Technician

Information International Associates, Inc.; Alexandria (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

Information International Associates, Inc. in Alexandria, VA, is seeking a candidate to prepare hardware for testing, deploying images, and troubleshooting various issues. The role requires strong technical skills along with experience in imaging workstations and deploying software.

The ideal candidate will have a Bachelor’s degree in a technical field and desired certifications like A+. A successful applicant will need to be a U.S. citizen and is subject to government background investigation.

Qualifications

• Desired technical certifications such as A+, Network+, or Windows 7/10 certifications.
• Experience in creating/moving computer objects in Active Directory.

Responsibilities

• Designate and assign hardware to specific test cases.
• Image hardware and install software as required.
• Troubleshoot imaging/software/hardware issues.
• Communicate with support teams to prepare test cases.

Skills

Experience imaging workstations via Pre-boot Execution Environment (PXE)

Experience deploying hardware

Experience installing and troubleshooting software

Knowledge of workstation and laptop components

Experience with Windows 7 and Windows 10

Troubleshooting Operating System issues

Understanding USB technology

IP issues for workstations/switches

Experience with Network Access Control (NAC)

Experience with ticketing systems like BMC Remedy

Ability to work independently and troubleshoot

Education

Bachelor’s degree in technical field preferred

Tools

System Center Configuration Manager (SCCM)

MDT

Job description

KeyLogic employees 700IT systems designers, developers, mission specialists and security professionals serving government, academic, and private entities from its offices in McLean, VA, Oak Ridge, TN,Dayton, OH, Morgantown, WV, Alexandria, VA, and the UK.

Job Description

Summary:

The selected candidate will prepare hardware to start the testing process by deploying the requested images, and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.

Required Experience:

• Experience imaging workstations via Pre-boot Execution Environment (PXE)
• Experience deploying hardware
• Experience installing and troubleshooting the installation of software via various methods
• Knowledge of workstation and laptop components
• Experience with Windows 7 and Windows 10
• Experience troubleshooting Operating System related issues
• USB technology and how it is used in HW, such as a PC, laptop, or other device
• IP issues for workstations/switches such as static versus DHCP assignment
• Experience with Network Access Control (NAC)
• Experience tracking work in ticketing systems, such as BMC Remedy
• Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines

Qualifications

Desired Experience:

• Experience utilizing System Center Configuration Manager (SCCM) or other deployment tools
• Experience imaging workstations using a deployment tool, such as SCCM or MDT
• Experience in creating and moving computer object in Active directory or Quest Active Roles.

Job Duties:

• Designate and assign hardware to a specific test case
• Image hardware with specified baselines
• Install software to be tested, along with any prerequisites or dependencies
• Verify that software has been successfully installed via instructions provided from developers
• Troubleshoot all imaging/software/hardware related issues
• Communicate with various support teams as needed to prepare test cases
• Prioritizes tasks appropriately
• Create new and update existing documentation detailing procedures and processes
• Maintain a professional manner when dealing with users, clients, colleagues and managers
• Willing to take on new responsibilities to meet changing business demands
• Attention to detail when performing job functions
• Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Provide technical support to end users and install the software application as needed by developers on physical and virtual machines

Certifications:

• Desired: Technical certifications (A+, Network+, Microsoft Windows 7, Windows 10 Certifications, or similar)

Education & Special Training:

Bachelor’s degree in technical field preferred.

Additional Information

• Applicant selected will need to be a U.S. citizen and subject to a government background investigation.
• KeyLogic is proud to be an EEO/AA employer M/F/D/V.

Job Location