Information Technology Specialist

Direct Recruiters, Inc.; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) retirement plan

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO

Flexible work environment

Job summary

Direct Recruiters Inc. is seeking an IT Specialist to support the continued growth and development of our Information Technology department, ensuring secure, scalable technology for a national firm.

You will assist with end-user support, hardware for remote offices, and desk-side/MFP printer care to keep operations running smoothly. You will deploy home office hardware, manage remote staff, resolve tickets per SLAs, and help implement IT processes while working onsite full-time in Solon, OH.

Qualifications

• 2+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Mac OS troubleshooting experience.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Solon, OH (this is not a remote role).

Responsibilities

• Provide technical support for end-users and office technologies per established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

Skills

Windows 11

Office 365

Zoom

Teams

Hardware troubleshooting

Mac OS support

Phone support

Remote support

Background check

Drug screening

Job description

Direct Recruiters Inc. is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, DRI consistently ranks among the best in the industry for delivering superior results.

Day-to-Day:

• Provide technical support for end-users and office technologies per established policies and procedures.
• Manage and support hardware for remote office environments.
• Deploy and retrieve home office hardware for remote users.
• Deliver deskside and MFP printer support.
• Ensure timely resolution of IT support tickets, meeting established SLAs.
• Maintain hardware inventory and facilitate hardware ordering requests.
• Play an active role in developing and implementing IT processes and procedures.
• Provide IT support for new remote office setups.
• Assist users with the installation and setup of computer hardware and peripherals.

Why DRI?

• Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued.
• Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance
• Work-Life Balance - PTO and a flexible work environment to support your well-being.

As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff.

What We're Looking For:

• 2+ years of verified experience in a corporate IT support role.
• Proficiency in Windows 11, Office 365 administration, and Microsoft Office.
• Experience with Zoom and Teams.
• Strong knowledge of PC hardware troubleshooting and common software issues.
• Mac OS troubleshooting experience.
• Familiarity with Apple and Android phone support.
• Ability to provide remote and phone-based support.
• Strong team player with the ability to work under deadlines and unsupervised.
• Experience using remote management tools for troubleshooting and support.
• Must pass a background check and drug screening.
• Comfortable working onsite full-time in Solon, OH (this is not a remote role).

Additional Preferred Skills:

• Experience using a help desk ticketing system.
• Knowledge of SonicWall and general networking concepts.
• Ability to manage multiple projects simultaneously.