Information Technology - Service Delivery Internships

Esri; Redlands (CA); Sur place; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k)

Profit sharing

Résumé du poste

Esri's Information Technology - Service Delivery Internship supports the enterprise IT environment by assisting with software/hardware troubleshooting, service queue maintenance, and equipment setup. You will learn service desk workflows and gain experience with Exchange, VPN, Active Directory, and Microsoft Office.

You will work closely with mentors and interns across Esri during a 12-week onsite summer program beginning in May or June 2027, building professional communication and collaboration

Qualifications

• Enrolled in a four-year bachelor’s program in information technology, computer engineering, systems administration, or a related field.
• Undergraduate students must have junior or senior standing.
• Authorized to work in the United States; visa sponsorship not available for this posting.

Responsabilités

• Assist internal clients with software, hardware, and troubleshooting needs.
• Monitor and maintain the service queue per SLAs.
• Coordinate with colleagues on configuration, setup, and delivery of computer equipment and software.

Connaissances

Troubleshooting

Documentation

Customer service

Communication

Collaboration

Formation

Bachelor's program in information technology / related field

Outils

Microsoft Exchange

VPN

Active Directory

Microsoft Office

Description du poste

Information Technology - Service Delivery Internship

Help deliver reliable technology and support to teams across Esri.

As an Information Technology - Service Delivery Intern at Esri, you will work alongside experienced IT professionals to support the technology employees use every day. You will help troubleshoot hardware and software issues, maintain service resources, and coordinate equipment setup and delivery while gaining practical experience in an enterprise IT environment.

What You’ll Experience

• Assist internal clients with software, hardware, and troubleshooting needs.

• Monitor and maintain the service queue in alignment with established service-level agreements.

• Partner with senior staff to investigate technical problems and identify effective resolutions.

• Contribute to clear, current documentation within the service desk knowledge base.

• Coordinate with colleagues on the configuration, setup, and delivery of computer equipment and software.

Real Projects You May Work On

• Triage service requests and document troubleshooting steps and resolutions.

• Update service desk knowledge articles so employees can find accurate support information.

• Prepare and configure computers, peripherals, accounts, or software for employee use.

• Research hardware issues and summarize relevant technical guidance for the team.

• Review service queue trends and identify opportunities to improve response consistency or the employee support experience.

What You’ll Learn

• Enterprise service delivery and service desk workflows.

• Troubleshooting practices across hardware, software, accounts, and connectivity.

• How tools and technologies such as Microsoft Exchange, VPN, Active Directory, and Microsoft Office support an organization.

• Knowledge management, technical documentation, and service-level expectations.

• Professional communication, collaboration, prioritization, and customer service in an IT environment.

Mentorship, Community, and Career Growth

• Connect with a cohort of interns across Esri.

• Receive guidance and feedback from your manager, senior staff, and team members throughout the summer.

• Participate in intern events, learning sessions, and networking opportunities.

• Explore technical and non-technical career paths at Esri.

• Build relationships that can continue beyond the internship.

We’re Excited to Meet Students Who

• Are currently enrolled in a four-year bachelor’s program in information technology, computer engineering, systems administration, or a related field; undergraduate students must have junior or senior standing.

• Can complete a consecutive, onsite 12-week internship beginning in May or June 2027.

• Have experience with Microsoft Exchange, VPN, Active Directory, and Microsoft Office products.

• Enjoy troubleshooting, documenting solutions, and helping others use technology effectively.

• Can communicate clearly, stay organized, and collaborate with colleagues across the organization.

• Are authorized to work for any employer in the United States; visa sponsorship is not available for this posting.

About Esri

Our passion for improving quality of life through geography is at the heart of everything we do. Esri’s geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

Compensation and Benefits

The pay range for this internship takes into account education level and previous relevant work experience, including specialized skill sets. Interns who meet minimum qualifications during their internship may also qualify for 401(k) and profit share.

A reasonable estimate of the base pay rate is $22.00 per hour.

Equal Opportunity and Accommodation Statement

Esri is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you need a reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.