Project Manager 3

Insight Global; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Benefits from Day 1

Job summary

Insight Global seeks an experienced Customer Project Manager to lead complex customer-facing technology projects. You will manage scope, schedule, budget, risks, and stakeholder communications while ensuring customer satisfaction and solid business outcomes.

The role requires strong leadership, cross-functional collaboration, and delivery of multi-technology projects in fast-paced settings.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 10+ years of project management experience in a comparable industry.
• Leading one to two large, complex customer projects.
• Experience delivering multi-technology projects with multiple dependencies.
• Strong risk management and governance experience.
• Proven ability to manage budgets, profitability, and contractual change control.
• Executive communication and reporting to key stakeholders.
• Mentor junior PMs and lead process improvements.
• Experience with customers, internal teams, and third-party partners.

Responsibilities

• Lead one to two large, complex, high-risk customer projects with global reach.
• Develop project plans and lead end-to-end implementations.
• Track metrics, budgets, and profitability; manage scope and change control.
• Provide status reporting to stakeholders and manage partner delivery.
• Mentor junior project management professionals.
• Participate in strategic initiatives and share best practices.

Skills

Project leadership

Stakeholder management

Risk management

Budget & financials

Cross-functional teams

Education

Bachelor's degree or equivalent experience

Job description

15 mo. contract, w-2 with benefits from Day 1

Required Skills & Experience

• College or university degree, or equivalent experience
• 10+ years of related project management experience in a comparable industry
• Experience leading one to two large, complex customer projects
• Experience delivering multi-technology projects with multiple dependencies
• Proven ability to lead high-risk projects and develop effective risk-response strategies
• Strong end-to-end project planning, execution, governance, and business-alignment experience
• Experience managing project financials, profitability, metrics, scope, and contractual change control Strong executive and key-stakeholder communication and reporting skills
• Experience managing customers, internal delivery teams, and third-party technical partners
• Ability to mentor junior project management professionals
• Experience participating in or leading strategic and process-improvement initiatives

Nice to Have Skills & Experience

• Project management experience within an IT or telecommunications organization
• Service transition leadership experience within a presales environment
• Experience supporting presales opportunities and renewal evaluations
• Experience managing third-party partner delivery and commercial considerations
• Experience leading internal strategic initiatives or operational process improvements
• Active involvement in a project management community of practice, including sharing best practices and lessons learned

Job Description

We are seeking an experienced Customer Project Manager to lead the successful delivery of complex customer-facing technology projects. This individual will be responsible for managing project scope, schedule, budget, risks, stakeholder communications, and overall execution while ensuring high levels of customer satisfaction and business outcomes.

The ideal candidate brings strong leadership skills, the ability to manage cross-functional teams, and experience delivering multi-technology projects in a fast-paced environment.

• Lead one to two large, complex, high-risk customer projects with global reach
• Manage transactional and subscription-based projects to achieve defined customer business outcomes Establish project governance, structure, processes, and accountability across the delivery organization
• Provide strategic direction and align project execution with customer objectives
• Develop project plans and lead complex, end-to-end implementations
• Track project metrics and manage budgets, financial performance, and profitability
• Control scope and lead contractual change-management activities throughout the project lifecycle
• Identify, assess, and mitigate risks, issues, and dependencies
• Deliver clear status reporting and communications to key stakeholders
• Manage third-party technical delivery partners and related commercial requirements
• Identify expansion opportunities and provide input into presales and renewal evaluations
• Act as a Service Transition Lead in the presales environment when required
• Mentor junior project management team members
• Participate in or lead internal strategic and process-improvement initiatives
• Share lessons learned and best practices across the broader project management community

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.