Information Technology Operations Engineer

IT Resources; Tampa (FL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Paid time off

Holidays

Career development

Team environment

Job summary

IT Resources seeks an experienced IT Operations Engineer to deliver hands-on technical support, infrastructure administration, and issue resolution for SMB environments.

You will handle complex technology stacks, support a broad range of systems, networks, and security tools, and work directly with customers.

Qualifications

• 5+ years of experience in an MSP or similar IT support environment, with the ability to independently troubleshoot complex technical issues.
• Strong experience with Windows and macOS, Microsoft 365, Active Directory, VMware or Hyper‑V, and common hardware and software support.
• Hands‑on networking expertise, including TCP/IP, DNS, DHCP, VPNs, VLANs, Wi‑Fi, routers, switches, and firewalls.
• Experience with remote monitoring and ticketing platforms such as NinjaOne, Autotask PSA, ServiceNow, Zendesk, or comparable tools.
• Ability to provide professional customer service, manage multiple priorities, participate in on‑call support, and travel to customer locations as needed.

Responsibilities

• Provide advanced technical support and troubleshoot hardware, software, operating system, and connectivity issues.
• Manage escalated incidents and service requests with a focus on restoring services and minimizing downtime.
• Configure and maintain networks, including routers, switches, firewalls, wireless access points, DNS, DHCP, VPNs, and VLANs.
• Support Microsoft 365, Active Directory, Windows and macOS environments, and virtualization platforms such as VMware and Hyper‑V.
• Implement security solutions, address vulnerabilities, and support backup and disaster recovery processes.
• Maintain accurate documentation of systems, configurations, troubleshooting activities, and client environments.
• Assist with infrastructure upgrades and other IT projects while communicating progress clearly to customers and internal teams.
• Participate in on‑call support for critical issues, including occasional evenings and weekends.

Skills

MSP experience

Customer support

Troubleshooting

Tools

NinjaOne

Autotask PSA

ServiceNow

Zendesk

Job description

We are seeking an experienced IT Operations Engineer to provide hands-on technical support, infrastructure administration, and troubleshooting for small and midsize business environments. This role is ideal for someone who enjoys solving complex technical problems, working directly with customers, and supporting a broad range of systems, networks, and security technologies.

• Salary: Up to $70,000
• Employment Type: Direct hire

What You’ll Do

• Provide advanced technical support and troubleshoot hardware, software, operating system, and connectivity issues.
• Manage escalated incidents and service requests with a focus on restoring services and minimizing downtime.
• Configure and maintain networks, including routers, switches, firewalls, wireless access points, DNS, DHCP, VPNs, and VLANs.
• Support Microsoft 365, Active Directory, Windows and macOS environments, and virtualization platforms such as VMware and Hyper‑V.
• Implement security solutions, address vulnerabilities, and support backup and disaster recovery processes.
• Maintain accurate documentation of systems, configurations, troubleshooting activities, and client environments.
• Assist with infrastructure upgrades and other IT projects while communicating progress clearly to customers and internal teams.
• Participate in on‑call support for critical issues, including occasional evenings and weekends.

Job Requirements

• 5+ years of experience in an MSP or similar IT support environment, with the ability to independently troubleshoot complex technical issues.
• Strong experience with Windows and macOS, Microsoft 365, Active Directory, VMware or Hyper‑V, and common hardware and software support.
• Hands‑on networking expertise, including TCP/IP, DNS, DHCP, VPNs, VLANs, Wi‑Fi, routers, switches, and firewalls.
• Experience with remote monitoring and ticketing platforms such as NinjaOne, Autotask PSA, ServiceNow, Zendesk, or comparable tools.
• Ability to provide professional customer service, manage multiple priorities, participate in on‑call support, and travel to customer locations as needed.

Preferred Qualifications

Experience with Azure, AWS, or Google Cloud is a plus, along with PowerShell or Bash scripting and automation. Familiarity with network monitoring and IT documentation platforms is also valuable. Relevant certifications such as CompTIA A+, Network+, or Microsoft credentials are preferred.

• Competitive compensation and performance‑based bonus opportunities
• Paid time off and holidays
• Career development and advancement opportunities
• Collaborative, team-oriented work environment