IT Operations Engineer

Qode; Florida (PR); Presencial; USD 70.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Paid time off

Career development

Team environment

Descripción de la vacante

Local Tampa Small MSP is seeking an IT Operations Engineer for a permanent on-site role in NE Tampa, FL. You will install, configure, and maintain hardware and software to ensure reliable client IT operations.

The ideal candidate has 5+ years in an MSP or similar IT support role with strong Windows/macOS, Office 365, Active Directory and virtualization (VMware/Hyper-V). Familiarity with RMM and ticketing tools is required.

Formación

• Minimum of 5+ years in an MSP or similar IT support role.
• Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies (VMware/Hyper-V).
• Experience with RMM tools and ticketing systems (NinjaRMM, Autotask PSA, ServiceNow, Zendesk).
• Networking: DNS, DHCP, VPNs, VLANs, Wi-Fi; Security: firewalls and antivirus; strong troubleshooting and customer service.

Responsabilidades

• Provide advanced technical support to clients, install, configure, and maintain hardware and software.
• Respond to escalated tickets quickly to minimize downtime.
• Manage and maintain client networks including routers, switches, firewalls, and wireless access points.
• Implement and manage security measures, perform regular security audits and address vulnerabilities.
• Develop and maintain documented configurations and runbooks.

Conocimientos

Windows

Mac

Office 365

Active Directory

VMware

Hyper-V

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

DNS

DHCP

VPNs

VLANs

Wi‑Fi

Firewalls

Antivirus

PowerShell

Bash

AWS

Azure

Educación

Degree in IT/CS

Herramientas

NinjaRMM

Autotask PSA

ServiceNow

Zendesk

Ninja Documentation

IT Glue

SharePoint

Descripción del empleo

Company: Local Tampa Small MSP

Position: IT Operations Engineer - Permanent

Salary: $70K-$80K - No HealthCare Benefits

Location: NE Tampa, FL

Education: Degree in IT, Computer Science, or related field is preferred.

Certification:Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly desirable.

Experience

• Minimum of 5+ years in an MSP or similar IT support role Technical Proficiency: Strong knowledge of Windows and Mac operating systems, Microsoft Office 365, Active Directory, and virtualization technologies such as VMware and Hyper-V.
• Remote Monitoring & Ticketing Systems: Experience with RMM tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk.
• Networking Expertise: In-depth understanding of networking protocols, IP addressing, DNS, DHCP, VPNs, VLANs, and Wi‑Fi technologies.
• Security Knowledge: Familiarity with firewalls, antivirus solutions, and industry best practices for cybersecurity.
• Problem-Solving & Analytical Thinking: Strong ability to diagnose and resolve complex technical issues efficiently.
• Communication & Customer Service: Excellent verbal and written communication skills, with a customer‑focused approach to delivering high‑quality service and building strong client relationships.
• Time Management: Ability to manage multiple priorities in a fast‑paced environment while working independently.

Preferred Additional Qualifications

• Cloud Services: Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Automation: Familiarity with scripting and automation tools (e.g., PowerShell, Bash) to streamline processes.
• Monitoring Tools: Knowledge of network and system monitoring tools (e.g., SolarWinds, Nanja, Auvik, etc.).
• Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja Documentation, IT Glue, SharePoint).

What You’ll Do

• Technical Support and Troubleshooting: Provide advanced technical support to clients, including installing, configuring, and maintaining hardware and software.
• Incident Management: Respond to and resolve escalated support tickets promptly, ensuring minimal downtime for clients.
• Network Administration: Manage and maintain client networks, including routers, switches, firewalls, and wireless access points.
• Security Management: Implement and manage security solutions, conduct regular security audits, and address potential vulnerabilities.
• Backup and Disaster Recovery: Ensure client data is backed up regularly and develop disaster recovery plans to safeguard against data loss.
• Client Communication: Maintain clear and professional communication with clients, providing updates and ensuring client satisfaction.
• Documentation: Create and maintain detailed documentation of client systems, configurations, and support activities.
• Project Implementation: Assist in the planning and execution of IT projects, ensuring they are completed on time and within budget.
• Emergency Support: Provide on‑call support for critical issues, including after‑hours and weekend support as needed. Respond to emergencies promptly and take appropriate actions to minimize downtime and data loss.

Benefits

• Competitive compensation and performance‑based bonus opportunities
• Paid time off and holidays
• Career development and advancement opportunities
• Collaborative, team‑oriented work environment