Engineering Director

Nu School; California; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Job summary

Nu School is seeking a technically capable IT professional to maintain business technology systems, resolve issues, and support IT infrastructure in California. The role emphasizes troubleshooting, system administration, and delivering effective technical support to staff.

You will install and maintain desktops and other equipment, manage user accounts, monitor network connectivity, support Microsoft 365 and Windows environments, perform updates and security patches, and document IT assets and

Qualifications

• Provide technical assistance and IT support for employees across hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve computer, operating system, and application-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Monitor network connectivity and assist with maintaining stable IT infrastructure.
• Support Microsoft 365, Windows environments, email platforms, and internal business applications.
• Perform routine system updates, software installations, security patches, and maintenance activities.
• Maintain IT asset inventories, technical documentation, and support records.
• Assist with data backups, system recovery, and basic cybersecurity procedures.
• Coordinate with external IT vendors and escalate complex technical problems when necessary.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Knowledge of IT support, computer systems, and technical troubleshooting.
• Understanding of Windows operating systems, hardware configuration, and software installation.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, LAN, and WAN.
• Knowledge of Microsoft 365, Active Directory, and user administration is an advantage.
• Familiarity with help desk ticketing systems and remote support tools.
• Basic understanding of IT security, data protection, and system maintenance.
• Strong technical troubleshooting and analytical problem-solving abilities.
• Good communication and customer service skills.
• Ability to prioritize support requests and manage multiple technical tasks.
• Responsible, adaptable, and capable of working independently or within a team.
• Exposure to modern IT infrastructure and enterprise technology systems.
• Opportunities to develop technical and system administration expertise.
• Professional training and continuous technical learning.
• A collaborative environment that encourages innovation and problem-solving.
• Opportunities for career progression within IT operations and infrastructure.
• Competitive compensation and benefits package.

Responsibilities

• Provide technical assistance and IT support for employees across hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve computer, operating system, and application-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, system access, permissions, and password-related requests.
• Monitor network connectivity and assist with maintaining stable IT infrastructure.
• Support Microsoft 365, Windows environments, email platforms, and internal business applications.
• Perform routine system updates, software installations, security patches, and maintenance activities.
• Maintain IT asset inventories, technical documentation, and support records.
• Assist with data backups, system recovery, and basic cybersecurity procedures.
• Coordinate with external IT vendors and escalate complex technical problems when necessary.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Knowledge of IT support, computer systems, and technical troubleshooting.
• Understanding of Windows operating systems, hardware configuration, and software installation.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, LAN, and WAN.
• Knowledge of Microsoft 365, Active Directory, and user administration is an advantage.
• Familiarity with help desk ticketing systems and remote support tools.
• Basic understanding of IT security, data protection, and system maintenance.
• Strong technical troubleshooting and analytical problem-solving abilities.
• Good communication and customer service skills.
• Ability to prioritize support requests and manage multiple technical tasks.
• Responsible, adaptable, and capable of working independently or within a team.
• Exposure to modern IT infrastructure and enterprise technology systems.
• Opportunities to develop technical and system administration expertise.
• Professional training and continuous technical learning.
• A collaborative environment that encourages innovation and problem-solving.
• Opportunities for career progression within IT operations and infrastructure.
• Competitive compensation and benefits package.

Skills

IT support

Troubleshooting

Customer service

System administration

Network basics

Microsoft 365

Active Directory

Remote support

Tools

Help desk software

Ticketing system

Remote support tools

Job description

We’re looking for a technically capable, service-oriented, and solution-focused IT professional to join our team. The successful candidate will play an important role in maintaining business technology systems, resolving technical issues, supporting IT infrastructure, and ensuring reliable day-to-day operations. This position is suited to someone who enjoys troubleshooting, system administration, and delivering effective technical support.

• Provide technical assistance and IT support for employees across hardware, software, and network systems.
• Diagnose, troubleshoot, and resolve computer, operating system, and application-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Manage user accounts, system access, permissions, and password-related requests.
• Monitor network connectivity and assist with maintaining stable IT infrastructure.
• Support Microsoft 365, Windows environments, email platforms, and internal business applications.
• Perform routine system updates, software installations, security patches, and maintenance activities.
• Maintain IT asset inventories, technical documentation, and support records.
• Assist with data backups, system recovery, and basic cybersecurity procedures.
• Coordinate with external IT vendors and escalate complex technical problems when necessary.
• Identify opportunities to improve IT service delivery and operational efficiency.
• Knowledge of IT support, computer systems, and technical troubleshooting.
• Understanding of Windows operating systems, hardware configuration, and software installation.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, LAN, and WAN.
• Knowledge of Microsoft 365, Active Directory, and user administration is an advantage.
• Familiarity with help desk ticketing systems and remote support tools.
• Basic understanding of IT security, data protection, and system maintenance.
• Strong technical troubleshooting and analytical problem-solving abilities.
• Good communication and customer service skills.
• Ability to prioritize support requests and manage multiple technical tasks.
• Responsible, adaptable, and capable of working independently or within a team.
• Exposure to modern IT infrastructure and enterprise technology systems.
• Opportunities to develop technical and system administration expertise.
• Professional training and continuous technical learning.
• A collaborative environment that encourages innovation and problem-solving.
• Opportunities for career progression within IT operations and infrastructure.
• Competitive compensation and benefits package.