IT & Security Operations Engineer

HappyGlobal Service; California; On-site; USD 95,000 - 130,000; Full time

Job summary

HappyGlobal Service in Santa Clara, California seeks an IT & Security Operations Engineer to support day-to-day IT operations, infrastructure maintenance, and security initiatives. You will provide on-site technical support, troubleshoot network and endpoint issues, and help implement IT security best practices.

The role emphasizes collaboration with engineering and IT teams, strong troubleshooting and communication skills, and hands-on handling of endpoint management, MFA, VPN, and incident

Qualifications

• Bachelor's degree in a related field or equivalent professional experience.
• 2+ years of relevant experience in IT support, IT operations, infrastructure support, or a related role.
• Strong knowledge of Windows, macOS, and/or Linux operating systems.
• Solid networking fundamentals, including TCP/IP, Wi-Fi, DNS, and DHCP.
• Familiarity with network troubleshooting tools such as Wireshark.
• Experience with endpoint management tools such as Microsoft Intune, SCCM, GPO, or MDM platforms.
• Familiarity with SSO, MFA, VPN, endpoint protection, and Zero Trust concepts.
• Ability to follow IT security procedures and assist with incident investigation and remediation.
• Basic scripting or automation skills using PowerShell, Shell, or Python.
• Familiarity with cloud platforms such as AWS or GCP is a plus.
• Strong English communication and interpersonal skills.

Responsibilities

• Provide on-site technical support for hardware, software, user accounts, network connectivity, and conference room systems.
• Manage IT service requests and incidents, ensuring timely resolution in accordance with established service standards.
• Support device provisioning, configuration, deployment, and account lifecycle management.
• Maintain endpoint inventory and IT support documentation.
• Troubleshoot local wired and wireless networks, VPN connectivity, DNS, and DHCP issues.
• Diagnose network performance and connectivity problems using appropriate tools.
• Coordinate with senior IT engineers and relevant teams to resolve complex technical issues.
• Document recurring problems and recommend improvements to network reliability.
• Perform routine maintenance, inspection, and troubleshooting of local IT infrastructure and equipment.
• Support hardware installation, equipment replacement, and vendor repair processes.
• Maintain accurate infrastructure documentation and asset records.
• Assist with office technology upgrades and infrastructure improvement projects.
• Implement and maintain endpoint protection, antivirus, MFA, and network access controls.
• Support endpoint management and configuration through tools such as Intune, SCCM, GPO, or other MDM solutions.
• Help maintain security standards and follow established IT procedures.
• Assist with security assessments, access reviews, and remediation activities.
• Serve as an initial point of contact for local IT and security incidents.
• Assist with incident investigation, endpoint isolation, troubleshooting, and remediation.
• Escalate incidents to the appropriate technical teams when necessary.
• Maintain incident records and contribute to post-incident reviews and preventive improvements.
• Assist with routine cloud infrastructure and IT service operations.
• Support collaboration platforms, identity management, SSO, and VPN services.
• Work closely with distributed IT and engineering teams on technical support and operational initiatives.
• Follow established operational procedures and contribute to continuous improvement.
• Participate in scheduled after-hours on-call rotations to support urgent IT issues when needed.
• Coordinate incident escalation and response in accordance with established procedures.
• Contribute to IT service documentation, troubleshooting guides, and operational best practices.

Skills

Windows

macOS

Linux

Networking fundamentals

English communication

Self-management

Education

Bachelor's degree in CS/IT/InfoSec or related field

Tools

Intune

SCCM

GPO

MDM platforms

Wireshark

PowerShell

Shell

Python

AWS

GCP

Job description

We are seeking a hands-on IT & Security Operations Engineer to support our day-to-day IT operations, infrastructure maintenance, and security initiatives.

In this role, you will provide on-site technical support, troubleshoot network and endpoint issues, maintain local IT infrastructure, and help implement IT security best practices. You will collaborate with engineering and IT teams to ensure reliable technology services, efficient issue resolution, and a secure working environment.

The ideal candidate has a strong foundation in IT support, networking, endpoint management, and security operations, along with excellent troubleshooting and communication skills.

Key Responsibilities

• Provide on-site technical support for hardware, software, user accounts, network connectivity, and conference room systems.
• Manage IT service requests and incidents, ensuring timely resolution in accordance with established service standards.
• Support device provisioning, configuration, deployment, and account lifecycle management.
• Maintain endpoint inventory and IT support documentation.

2. Network Operations & Troubleshooting

• Troubleshoot local wired and wireless networks, VPN connectivity, DNS, and DHCP issues.
• Diagnose network performance and connectivity problems using appropriate tools.
• Coordinate with senior IT engineers and relevant teams to resolve complex technical issues.
• Document recurring problems and recommend improvements to network reliability.

3. IT Infrastructure Operations

• Perform routine maintenance, inspection, and troubleshooting of local IT infrastructure and equipment.
• Support hardware installation, equipment replacement, and vendor repair processes.
• Maintain accurate infrastructure documentation and asset records.
• Assist with office technology upgrades and infrastructure improvement projects.

4. IT Security Operations

• Implement and maintain endpoint protection, antivirus, multi-factor authentication (MFA), and network access controls.
• Support endpoint management and configuration through tools such as Intune, SCCM, GPO, or other MDM solutions.
• Help maintain security standards and follow established IT procedures.
• Assist with security assessments, access reviews, and remediation activities.

5. Security Incident Response

• Serve as an initial point of contact for local IT and security incidents.
• Assist with incident investigation, endpoint isolation, troubleshooting, and remediation.
• Escalate incidents to the appropriate technical teams when necessary.
• Maintain incident records and contribute to post-incident reviews and preventive improvements.

6. Cloud & Collaboration

• Assist with routine cloud infrastructure and IT service operations.
• Support collaboration platforms, identity management, SSO, and VPN services.
• Work closely with distributed IT and engineering teams on technical support and operational initiatives.
• Follow established operational procedures and contribute to continuous improvement.

7. Operational Support

• Participate in scheduled after-hours on-call rotations to support urgent IT issues when needed.
• Coordinate incident escalation and response in accordance with established procedures.
• Contribute to IT service documentation, troubleshooting guides, and operational best practices.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Security, or a related field preferred. Equivalent professional experience will also be considered.
• 2+ years of relevant experience in IT support, IT operations, infrastructure support, or a related role.
• Strong knowledge of Windows, macOS, and/or Linux operating systems.
• Solid networking fundamentals, including TCP/IP, Wi-Fi, DNS, and DHCP.
• Familiarity with network troubleshooting tools such as Wireshark.
• Experience with endpoint management tools such as Microsoft Intune, SCCM, GPO, or MDM platforms.
• Familiarity with SSO, MFA, VPN, endpoint protection, and Zero Trust concepts.
• Ability to follow IT security procedures and assist with incident investigation and remediation.
• Basic scripting or automation skills using PowerShell, Shell, or Python.
• Familiarity with cloud platforms such as AWS or GCP is a plus.
• Strong English communication and interpersonal skills.
• Service-oriented mindset, attention to detail, and a proactive approach to problem-solving.
• Ability to work on-site in Santa Clara, California, and participate in scheduled on-call rotations.

We are committed to providing equal employment opportunities. All qualified applicants will be considered based on their skills, experience, and job-related qualifications, in accordance with applicable federal, state, and local laws.