Information Technology (IT) Specialist

Family Services of Northeast Wisconsin; Green Bay (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Staff sabbatical program

Job summary

Family Services of Northeast Wisconsin is seeking an IT Specialist to support and maintain the agency’s PCs, networks, and phones. You will interact with internal staff at all levels and with external vendors to ensure smooth IT operations.

The role involves planning, prioritizing, and troubleshooting IT projects, handling calls and requests professionally, and keeping systems updated with the latest updates and security measures. A Wisconsin driver’s license and vehicle are required.

Qualifications

• Minimum of a High school diploma/GED.
• At least 2 years of experience providing PC setup, repair, implementation and network design.
• Valid Wisconsin Driver's License with reliable vehicle; auto insurance and driving record requirements.
• Excellent verbal and written communication; time management and confidentiality skills.
• Experience with a variety of telephone systems.

Responsibilities

• Support and maintain the agency's PCs, networks and phone systems for internal clients and external vendors.
• Plan, prioritize, troubleshoot and follow through on IT projects.
• Handle incoming calls and IT support requests promptly and professionally.
• Provide up-to-date network operation information and perform necessary hardware/software updates.
• Assist in development and implementation of a Wide Area Network and provide server/hand-on support.

Skills

Verbal communication

Written communication

Time management

Confidentiality

Education

High school diploma or GED

Tools

Phone systems

PC hardware

Network design basics

Job description

Are you ready to work for an employer who cares about your wellbeing? Family Services cares about their team and in addition to their excellent benefit package, they are now offering a staff sabbatical program. Being the helper is hard work and Family Services doesn't want you to burn out!

Family Services is a non-profit organization that protects, heals and cares for children and families throughout Northeast Wisconsin. Family Services is strongly committed to protecting children and vulnerable individuals from abuse and exploitation. When traumatic situations occur, our staff is there to assist the individual or family with their journey of healing and recovery. Family Services cares for individuals who are isolated, abandoned or just need help developing the skills to live successfully.

Our IT Dept. currently has an opening for an Information Technology (IT) Specialist. This position will support and maintain the agency's personal computers, networks, and phone systems while working with a diverse group of internal clients at all levels of the organization and external vendors. The IT Specialist plans, prioritizes, trouble-shoots and provides follow-through on all IT projects. Duties include: timely, professional handling and resolution of incoming telephone calls, support requests, and communications; provide up to date information on network operation, maintaining necessary updates for hardware, network, and system software and providing analysis for required needs of agency; assist in the development and implementation of a Wide Area Network, provides server support and hands‑on technical support for all equipment and software; provides regular maintenance of both voice and data networks.

Qualified candidates will have the minimum of a High school diploma/GED as well as a minimum of 2 years of experience providing high‑level personal computer technical set‑up, repair, implementation and network design experience. Candidates must also have a valid Wisconsin Driver's License with reliable vehicle, maintain required auto insurance and acceptable driving record requirements; skills to provide maintenance of both voice and data systems and experience with a variety of telephone systems. Excellent verbal and written communication skills; time management and confidentiality skills and the ability to meet work demands on an independent basis.