Information Technology Instructor

Franklin Fitch; Boston (MA); Hybrid; USD 116,000 - 160,000; Full time

Job summary

Franklin Fitch is seeking a Learning & User Experience Manager with responsibility for shaping the firm's technology learning and user experience strategy. Hybrid in Boston/ NYC, you will build and grow a team and drive adoption of cutting-edge tools across the firm.

You will lead onboarding, change management, and user enablement initiatives, creating training materials and best practices while partnering with IT and business leaders to improve adoption and satisfaction.

Qualifications

• 5+ years in technology training, learning & development, or user enablement.
• Prior law firm experience required.
• Strong Microsoft 365 and Office Suite expertise.
• Excellent communication, presentation, and stakeholder engagement.
• iManage and Harvey experience highly desirable.

Responsibilities

• Deliver engaging technology training programs for attorneys and business professionals.
• Lead onboarding, technology adoption, change management, and user enablement initiatives.
• Create training materials, user guides, communications, and best practice resources.
• Manage and mentor a Learning & User Experience Specialist while helping grow the function.
• Partner with IT and business leaders to improve technology adoption and user satisfaction.

Skills

Technology training

Stakeholder engagement

Presentation

Change management

Onboarding

Tools

Harvey

iManage

Job description

Learning & User Experience Manager | $116K-$160K base + bonus | Hybrid in Boston/NYC

What's In It For You

• Join a highly respected AmLaw200 firm
• Lead and shape the firm's technology learning and user experience strategy
• Build and grow a team, with a clear path to Senior Manager and future leadership opportunities
• Drive adoption of cutting-edge technologies, including AI tools such as Harvey

Responsibilities

• Deliver engaging technology training programs for attorneys and business professionals
• Lead onboarding, technology adoption, change management, and user enablement initiatives
• Create training materials, user guides, communications, and best practice resources
• Manage and mentor a Learning & User Experience Specialist while helping grow the function
• Partner with IT and business leaders to improve technology adoption and user satisfaction

Must-Have Requirements

• Prior law firm experience (required)
• 5+ years of technology training, learning & development, or user enablement experience
• Strong Microsoft 365 and Office Suite expertise
• Excellent communication, presentation, and stakeholder engagement skills
• iManage and/or Harvey experience highly desirable