Learning & Technology Adoption Specialist

DBI Staffing; New York (NY); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading staffing firm based in New York is seeking a Learning & Technology Adoption Specialist. This role involves delivering training on generative AI tools and supporting technological onboarding for legal professionals. The ideal candidate will have a Bachelor's degree in a relevant field and a minimum of two years of experience in a training or support capacity within legal settings. This position requires strong organizational skills and a passion for legal tech innovation, along with effective communication capabilities.

Qualifications

• Two to four years' experience in a legal or professional services training or support role.
• Experience with AI enablement or legal AI tools such as Westlaw Precision or Lexis+.
• Background in adult learning, instructional design, or tech coaching.

Responsibilities

• Deliver foundational training on generative AI concepts and responsible usage.
• Support firmwide training initiatives related to new software rollouts.
• Host ‘Tech Office Hours’ offering 1:1 support.

Skills

Strong knowledge of Microsoft 365

Ability to teach technology concepts

Enthusiastic about legal tech innovation

Strong written and verbal communication skills

Highly organized

Education

Bachelor’s degree in Information Systems, Computer Science, or related field

Tools

Microsoft Teams

Legal tech platforms

AI tools (e.g., ChatGPT, CoCounsel, Harvey)

Articulate

Camtasia

Job description

We are looking for a Learning & Technology Adoption Specialist to support the broader Learning and Technology Adoption team.

The Learning & Technology Adoption Specialist will be a member of the Learning and Adoption team, and be responsible for delivering high-impact technology training, personalized coaching, and ongoing support that helps attorneys and business professionals operate efficiently and confidently in a modern legal environment. The ideal candidate is an excellent communicator with a passion for helping others learn and a strong understanding of emerging technologies, including generative AI tools. Familiarity with legal-specific AI solutions such as Vincent, Harvey, and CoCounsel is a significant plus. This role will be in-office five days a week with some travel required.

Responsibilities

• Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry
• Introduce attorneys to AI tools such as Harvey, CoCounsel, Wendell, and provide guidance on integrating them into everyday practice
• Stay current on AI developments and recommend relevant training opportunities or adjustments

Core Technology Training & Onboarding

• Support firmwide training initiatives related to new software rollouts or major upgrades
• Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role
• Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools

Personalized Coaching & Office Hours

• Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow‑specific help
• Provide individual coaching for users seeking targeted refreshers or tool‑specific assistance
• Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms
• Create user‑friendly learning content including tip sheets, brief walkthroughs, and video snippets
• Maintain and enhance the firm’s internal learning resource library
• Tailor training materials to highlight practical, real‑world use cases — especially for AI and automation tools

Needs Analysis & Collaboration

• Track training trends and feedback to proactively identify skills gaps or emerging needs
• Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement
• Share observations and user feedback with internal product and engineering teams

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Legal Studies, or a related field (or equivalent experience)
• Two to four years' experience in a legal or professional services training or support role
• Strong knowledge of Microsoft 365, Teams, and core legal technology platforms
• Demonstrated ability to teach technology concepts in an approachable, confidence‑building manner
• Enthusiastic about legal tech innovation, with a working knowledge of generative AI tools (e.g., ChatGPT, CoCounsel, Harvey)
• Strong written and verbal communication skills
• Highly organized and able to manage competing training priorities across teams and offices
• Experience with AI enablement or legal AI tools such as Westlaw Precision, Lexis+, or practice‑specific LLM applications is preferred
• Familiarity with tools like Articulate, Camtasia, Snagit, or Scribe is preferred
• Background in adult learning, instructional design, or tech coaching is preferred