Information Technology Helpdesk Technician

McMillan James Equipment Company; Grapevine (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Health insurance

401(k) matching

Career stability

Job summary

McMillan James Equipment Company in Grapevine, TX is seeking an IT Helpdesk Technician to provide frontline support for over 200 users across four Texas locations in a Microsoft-centric environment. You will handle end-user issues, manage accounts in Azure AD, MS 365, SharePoint and Teams, and maintain hardware images, AV setups, and basic network tasks.

This full-time role requires 2–4 years of experience and in-office presence.

Qualifications

• 2–4 years of active end-user and enterprise technical support experience.
• Experience navigating Windows 10/11, Microsoft 365, AD/Azure AD, SharePoint, Teams.
• Strong communication, empathy and patience when supporting non-technical staff.

Responsibilities

• End-User & Systems Support: primary contact for hardware, software, accounts, and network issues across local and remote offices.
• Microsoft Environment Administration: manage accounts and configurations in Azure AD, M365, SharePoint, Teams, Dynamics/ERP.
• Workstation & Hardware Management: build and maintain PC images, onboarding/offboarding, device refreshes.
• Peripherals & AV Setup: support printers, scanners, projectors, and room AV systems.
• Infrastructure Support: assist with basic network tasks and disaster recovery under IT Director guidance.
• Operational Continuity: maintain processes, documentation, and independent issue resolution; occasional travel to Austin/San Antonio.

Skills

End-user support

Windows 10/11

Azure AD/M365

SharePoint/Teams

Customer service

Documentation

Education

Associate/Bachelor’s degree or certifications

Tools

Azure AD

Microsoft 365

SharePoint

Dynamics/ERP

Printers/AV equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Information Technology Helpdesk Technician

Full Time Technical Grapevine, TX, US

2 days ago Requisition ID: 1038

About Us

McMillan James Equipment Company is a trusted HVAC manufacturer's representative, specializing in custom commercial heating, ventilation, air conditioning, and plumbing solutions across Texas. We provide expertly engineered solutions tailored to meet the unique needs of our clients. Behind every comfortable building we help bring to life is a team that takes care of each other, and that's where you come in.

Job Overview

We are looking for a dedicated, customer-focused IT Helpdesk Technician with 2 to 4 years of hands-on technical support experience to manage daily IT operations across our four Texas locations. Operating in a full Microsoft ecosystem, this position provides direct, high-touch support to over 200 internal users.

This is an ideal role for an ambitious support specialist who thrives on solving real-world technical problems, taking ownership of user experiences, and maintaining consistent operational processes. If you are looking for a stable, long-term opportunity (3+ years) where you can act as the core frontline support engine for a growing company, this position is built for you.

What You Will Do

• End-User & Systems Support: Serve as the primary point of contact for internal hardware, software, user account, and network connectivity issues across local and remote offices.
• Microsoft Environment Administration: Manage accounts, access permissions, and basic configurations within Microsoft Entra ID (Azure AD), Microsoft 365, SharePoint, Teams, and Dynamics/ERP environments.
• Workstation & Hardware Management: Build, deploy, and maintain standardized PC images. Provision and manage hardware for new hire onboarding, offboarding, and routine equipment refreshes.
• Peripherals & AV Setup: Maintain and troubleshoot typical office equipment (printers, scanners, multi-function devices) and manage audio/video setups for conference rooms, presentations, and corporate meetings.
• Infrastructure Support: Handle basic network cabling (low-voltage runs/patching), assist with disaster recovery maintenance procedures, and support cloud-hybrid infrastructure under the direction of the Director of IT.
• Operational Continuity: Maintain defined processes, follow documentation standards, and manage time independently to resolve issues efficiently. Infrequent overnight travel to office sites in Austin and San Antonio will be required.

Required Qualifications

• Experience Level: 2–4 years of active end-user and enterprise technical support experience.
• Microsoft Ecosystem Proficiency: Demonstrated experience navigating and supporting Windows 10/11, Microsoft 365, Active Directory / Azure AD, SharePoint, and Teams.
• Customer-First Mindset: Prior work history demonstrating strong communication skills, empathy, and patience when supporting non-technical staff.
• Workplace Presence: Ability to work 100% in-office and maintain consistent attendance.
• Self-Direction: Strong organizational skills and the ability to operate effectively with minimal daily supervision.
• Travel Flexibility: Ability to perform occasional, scheduled overnight travel to regional offices (Austin / San Antonio).
• Legal Authorization: Must be legally authorized to work in the United States without company visa sponsorship now or in the future.
• Organization: Strong ability to maintain and update department documentation, tickets and operational guides.

Preferred Skills & Certifications

• Experience supporting cloud-hybrid enterprise systems, ERP systems, or CRM platforms (such as Microsoft Dynamics).
• Hands-on familiarity with basic low-voltage cabling, server rack patching, and physical network setups.
• Relevant technical education, Associate’s/Bachelor’s degree, or certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Fundamentals).

What We Offer

• Annual bonuses and competitive annual raises
• Paid Time Off: 2 weeks of paid vacation in your first year.
• Health Coverage: Company-sponsored health insurance plan.
• Retirement: 401(k) program with company matching after one year of employment.
• Stability: A direct, long-term career path within a stable, growing regional organization.