Field Support Level 1

Mitchell Martin Inc.; Houston (TX); On-site; USD 27,552 - 35,817; Part time

Job summary

Mitchell Martin Inc. is seeking a Field Support Level 1 in Houston, TX. This role involves providing IT support for outpatient imaging and call centers, focusing on troubleshooting and collaboration with teams.

The candidate must have a degree in a technical field or equivalent experience, along with strong operational skills and knowledge of PCs and network operations. This contract position requires traveling between sites as needed.

Qualifications

• Bachelor's or Associate's degree in a related technical field or equivalent IT support experience.
• Strong operational and analytical abilities with excellent communication skills.
• In-depth knowledge of PCs, printers, servers, and network operations.

Responsibilities

• Collaborate with operational leadership to assess and deliver on IT needs.
• Monitor and resolve issues, service tickets, and projects.
• Assist with installation, configuration, and troubleshooting of IT equipment.

Skills

Strong operational and analytical abilities

Excellent communication skills

Proficiency in problem determination and resolution

Education

Bachelor's or Associate's degree in a related technical field

Tools

PCs

Printers

Network Operations

LAN/WAN

TCP/IP Protocol

Microsoft Office

Job description

Title

Field Support Level 1

Location

Houston, TX

Position Type

Contract

Compensation

Pay Range: $20.00-$26.00 Per Hr

Description

The position involves providing IT support for a group of outpatient imaging centers and call centers in the Houston, TX area.

This is a contract role requiring strong problem-solving skills and the ability to support various systems and equipment.

The role demands effective communication and collaboration with both internal teams and external vendors.

Support users across multiple systems and equipment types.

Provide onsite and remote troubleshooting and support.

Collaborate with leadership to meet hardware and software needs.

Visit sites to resolve issues and ensure IT readiness for projects.

Maintain and implement system updates and changes.

Ensure security practices are upheld and deficiencies addressed.

Manage inventory and perform preventative maintenance.

Key Responsibilities

• Collaborate with operational leadership to assess and deliver on IT needs.
• Monitor and resolve issues, service tickets, and projects.
• Communicate with leadership to prepare for ongoing and future projects.
• Assist with installation, configuration, and troubleshooting of IT equipment.
• Maintain knowledge of systems and participate in continuing education.

Qualifications

• Bachelor's or Associate's degree in a related technical field or equivalent IT support experience.
• Strong operational and analytical abilities with excellent communication skills.
• In-depth knowledge of PCs, printers, servers, and network operations.
• Proficiency in problem determination and resolution.
• Valid driver's license and ability to travel between sites as needed.

Core Technologies

• PCs
• Printers
• Network Operations
• LAN/WAN
• TCP/IP Protocol
• Microsoft Office

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement