IT Command Center Analyst (Columbus)

Eliassen Group

Columbus (OH)

On-site

USD 41,328 - 44,772

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k) matching

Disability insurance

Job summary

Eliassen Group is seeking an IT Command Center Analyst for onsite work in Columbus, Ohio. The role involves monitoring critical IT processes and managing incidents to bolster operational efficiency. Ideal candidates will have a mix of communication skills and relevant monitoring experience, particularly in a NOC or SOC environment.

Qualifications

1+ year of experience working in a NOC, SOC or operational environment.
Experience working in ServiceNow.
Experience with industry standard monitoring tools.

Responsibilities

Monitor critical processes for engaging key stakeholders.
Oversee Major Incidents impacting operations.
Manage Incident and Problem Management tasks.

Skills

Executive level communication

ITIL processes

Eyes on glass monitoring

Education

High school diploma or GED

Bachelor’s degree in information systems or related field

Tools

ServiceNow

Azure

AWS

Splunk

Dynatrace

BigPanda

Job description

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This range is provided by Eliassen Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $32.50/hr

Direct message the job poster from Eliassen Group

Technical Recruiter @ Eliassen Group | Talent Acquisition Expert

Work hours: Second Shift - 3:00p EST - 11p EST

Work week – Tuesday thru Saturday

Days off – Sunday/Monday

Work Location: onsite Columbus, OH

Our World Class Client (or Eliassen Group) is seeking an IT Command Center Analyst to provide targeted monitoring of specific critical processes across client to create oversight that drives cross functional engagement with key stakeholders to ensure strong internal customer and brand partner support. Also sitting within the IT Command Center is the Incident and Problem Management team who is responsible for providing oversite of all Major Incidents, significantly impacting P2 Incidents, and Problem (Root Cause

Analysis) efforts related to these incidents.

“Skills, experience, and other compensable factors will be taken into account when determining pay rate. The pay range provided in this posting is a reflection of a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.”

“W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.”

Rate Range: $30.00 - $32.50/hour (DOE) + W2 + Health, Dental, Vision, and 401k Matching

Skills:

1. Provide clear and concise executive level communication and updates on status, issues, and risks

2. Working understanding of ITIL processes, specifically incident management and change management practices

3. Experience with eyes on glass monitoring, simultaneously using several industry standard tools

Requirements:

Degree Requirements (Experience in Lieu of

Degree):

• High school diploma or GED.

• 1+ year of experience working in a NOC, SOC or other operational environment.

• Experience working in ServiceNow.

• Experience working in Azure and/or AWS.

• Experience with monitoring tools such as Splunk, BigPanda, Dynatrace, or other industry standard monitoring tools.

Preferred Qualifications:

• Bachelor’s degree in information systems, information technology, computer science or related field of study.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.

Seniority level