Information Technology Generalist III (Mid)

People, Technology & Processes, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

People, Technology & Processes, LLC in Washington, DC is seeking an Information Technology Generalist III (Mid) to serve as a senior resource for Navy information systems and networks. You will troubleshoot complex issues, manage server ecosystems, and contribute to security, patching, and RMF/POA&M tasks.

The role covers Windows/Linux servers, AD/GP, DNS/DHCP, virtualization (VMware/Hyper-V), and network devices.

Qualifications

• 4-10 years of progressive experience in IT support.
• Advanced knowledge of computer hardware and software.
• Strong networking skills and incident handling.
• Experience with server administration and virtualization.

Responsibilities

• Provide advanced technical support for Navy information systems and networks.
• Diagnose hardware/software issues and patch lifecycle maintenance.
• Manage routers, switches, firewalls, wireless, and WAN/LAN components.
• Assist with STIG compliance, RMF documentation, and POA&M updates.
• Administer Windows and Linux servers, AD/GP, DNS/DHCP, virtualization platforms.
• Create and maintain technical documentation, diagrams, SOPs, and change records.
• Mentor junior technicians and collaborate with cybersecurity and network teams.
• Identify opportunities to streamline operations and improve resilience.

Skills

Networking

Server administration

Hardware & software knowledge

Documentation

Mentoring

Education

CompTIA Network+

CompTIA Security+

Microsoft Certified Professional

Tools

VMware

Hyper-V

Active Directory

DNS/DHCP

Job description

Description

Title: Information Technology Generalist III (Mid)

Clearance Type: None

Responsibilities (including But Not Limited To)

• Advanced technical support: Serve as a senior resource for Navy information systems, networks, and communication infrastructure; troubleshoot complex issues and implement system upgrades to improve availability, performance, and security.
• Diagnostics & maintenance: Perform advanced diagnostics, repairs, and lifecycle maintenance on hardware and software across workstations, servers, and network devices; ensure timely patching and configuration baselines.
• Network infrastructure: Support the management and sustainment of routers, switches, firewalls, wireless, and WAN/LAN components; assist with VLANs, routing, QoS, and monitoring tools.
• Security operations: Assist in implementing network security measures (e.g., access controls, patch management, vulnerability remediation), support STIG compliance, and contribute to RMF documentation and Plan of Action & Milestones (POA&M) updates.
• Server administration: Administer Windows and/or Linux server environments, Active Directory/Group Policy, DNS/DHCP, virtualization platforms (VMware/Hyper V), and backup/restore solutions.
• Documentation: Develop and maintain technical documentation, diagrams, SOPs, and knowledge base articles; ensure configuration management and change control records are current.
• Mentorship & collaboration: Mentor junior technicians, provide escalation support, and collaborate with cybersecurity, network, and application teams to drive system improvement initiatives.
• Continuous improvement: Identify opportunities to streamline operations, enhance monitoring/alerting, and increase system resilience and compliance with Navy/DoD standards.

Qualifications

• At least 4-10 years of progressive experience in IT support, advanced knowledge of computer hardware and software, strong networking skills, experience with server administration, relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified Professional).