Information Technology Generalist 2

Commonwealth of Pennsylvania; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Commonwealth of Pennsylvania's Enterprise Technology Services Office seeks an Information Technology Generalist 2 to support equipment across the state, keep systems current, secure, and functioning, and provide hands-on IT support at multiple locations.

You will relocate hardware, coordinate repairs, participate in new building projects, manage cabling, deploy equipment, and troubleshoot OS issues with IT groups; the role emphasizes security, policy alignment, and excellent teamwork.

Qualifications

• Demonstrated IT experience meeting the listed pathways.
• Education at or near qualifying degree completion.
• Equivalent mix of experience and training accepted.

Responsibilities

• Relocate IT hardware and coordinate moves statewide.
• Schedule repairs with site contacts and notify on service disruptions.
• Serve as IT point of contact for new building projects and coordinate stakeholders.

Skills

ITG1 role

4 yrs IT exp

2 yrs IT + assoc

Bachelors IT

Equivalent exp

Graduating soon

Education

Bachelor's IT

Associate's IT

Equivalent combo

Graduation within 3 mo

Job description

As an Information Technology Generalist 2 with the Enterprise Technology Services Office, you will play an important part in supporting technology that serves the entire Commonwealth. This role allows you to help keep equipment current, secure, and functioning at its best. You will work with motivated teammates and provide hands‑on support at locations statewide. Your commitment will help maintain a dependable IT foundation for agency operations.

This position focuses on administering, installing, transporting, and maintaining information technology equipment across centralized and remote locations. The role helps ensure information technology resources remain secure, up‑to‑date, and aligned with enterprise policies. As an Information Technology Generalist 2, you will perform the following duties:

• Hardware Relocation: Relocate designated information technology hardware and coordinate moves across Pennsylvania
• User Coordination: Schedule repairs with site contacts and communicate any service disruptions in advance
• Construction Support: Serve as the IT point of contact for new building projects and coordinate with stakeholders and vendors
• Cable Management: Run, terminate, and test category cabling to support network needs
• Equipment Deployment: Deploy new equipment, train others on standard setups, and maintain consistency during refresh projects
• System Maintenance: Install, update, and maintain operating systems while troubleshooting hardware and software issues with IT groups

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full‑time employment
• Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30‑minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non‑negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 1, Applications Developer 1, or Network Specialist 1; or
• Four years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services; or
• Two years of information technology experience that includes one year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• A bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

This position issubject to the provisions of a collective bargaining agreement or memorandum of understanding.If no applicable union‑covered bidders apply, other applicants may be considered.

• Seniority rights apply for Information Technology Generalist 1s
• Seniority/Promotion Unit: 22S - ETSO-DAUPHIN

You must be eligible for selection in accordance with merit system employment regulations.

Recruitment Methods:

• Applicants must meet one of the following methods to be considered for this vacancy:
  • Seniority Promotion
  • Seniority Unit Lateral
• When the collective bargaining obligation(s) have been met; then the following recruitment methods may be used:
  • Promotion Without Exam
  • Reassignment(Only current civil service employees in the same agency who hold the same or similar job title, with the same maximum salary, within the same occupational group or where there is a logical career movement, will qualify for reassignment.)
  • Meritorious service is defined as the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
• Reinstatement(Former civil service employees may only be reinstated to the job title from which they resigned. Current civil service employees are not eligible through reinstatement.)

Promotion Without Examination (PWOE):

• Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications:
  • Applications Developer 1
  • Information Technology Generalist 1
  • Information Technology Technician
  • Network Specialist 1
• Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.
• The promotion without examination requirements are issued in accordance with merit system employment regulations.
• Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.
• Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.