Cloud Customer Success Manager (Information Technology Executive 1)

Commonwealth of Pennsylvania; Pennsylvania; Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Cloud Customer Success Manager who will bridge the gap between technology and business objectives. This role involves collaborating with various stakeholders to enhance service delivery and optimize cloud solutions. You will be responsible for tracking incident responses and ensuring that cloud services align with agency needs. With a focus on leadership and innovation, this position offers a unique opportunity to make a significant impact in the realm of information technology. If you are passionate about driving success through technology, this role is perfect for you.

Qualifications

• 10 years of IT experience or 6 years with a bachelor's degree.
• Must pass a background investigation and meet CJIS compliance.

Responsibilities

• Act as a liaison between agencies and the Enterprise Technology Services Office.
• Support and educate stakeholders on cloud service offerings.

Skills

Leadership

Information Technology

Cloud Services

Stakeholder Management

Problem Solving

Education

Bachelor's Degree in Information Technology

Job description

Are you an innovative and ambitious professional with exceptional leadership qualities and a strong information technology (IT) background? If so, the Office of Administration is eager to welcome you as a Cloud Customer Success Manager. In this position, you will have the opportunity to act as a strategic liaison between Commonwealth agencies and the Enterprise Technology Services Office (ETSO), aligning cloud and compute services with business objectives. If advocating for agency needs, enhancing service delivery, and promoting technology to optimize business results sounds challenging, this is the opportunity for you!

A Cloud Customer Success Manager supports and educates stakeholders on standard and nonstandard service offerings, tracks and manages response to incident and problem escalation, and provides input and direction toward process, services, and solutions. This position enables peers and agencies to accomplish specific objectives by removing barriers and enabling or improving key services. Collaboration with staff, agencies, and peers furthers Office for Information Technology (OIT) initiatives and objectives. You will have the opportunity to represent Network, Unified Telecommunication, and Security Operations (NUTSO) and (OIT) to all Cloud and Compute stakeholders. Stakeholders include business area leadership and staff, IT leadership, IT business relationship management teams, project managers, operational teams, and the vendor community. It is expected you will maintain expertise in and support the catalog of services for Cloud technologies.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, two days per week in office, possibly increase based on operational needs. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Ten years of professional information technology experience; or
• Six years of professional information technology experience and a bachelor’s degree; or
• An equivalent combination of experience and training.

Additional Requirement:

• You must be able to perform essential job functions.

Legal Requirement:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at [e-mail].

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.