Information Technology Generalist Administrator 1

Commonwealth of Pennsylvania; Harrisburg (Dauphin County); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Telework up to two days per week

Job summary

Commonwealth of Pennsylvania is seeking an Information Technology Generalist Administrator 1 for the ROC Print Center in Harrisburg. This role handles printer operations, mainframe software administration, and end‑user computing support in an IBM mainframe environment.

You will coordinate tasks, estimate time, and support development teams; telework may be available part‑time up to two days weekly from an approved PA location.

Qualifications

• Minimum experience: 1 year as IT Generalist 2 or similar roles; or
• Five years IT experience with two years in development/maintenance, networks, web, database, data analysis, or IT security;
• Three years IT experience with two years in development/maintenance, plus an associate’s degree;
• One year IT experience with a bachelor's degree;
• An equivalent combination of experience and training.

Responsibilities

• Manage printer operations and remotely control printers
• Assist staff with restart and recovery of printers and management software
• Monitor OS performance and recommend improvements
• Define and maintain terminal and printer configurations
• Collaborate with admins and developers to troubleshoot environments
• Organize tasks and estimate resources for development teams

Education

Associate’s degree in any information technology field

Bachelor’s degree in any information technology field

Equivalent combination of experience and training

Job description

This Information Technology Generalist Administrator 1 position performs is highly advanced IT support functions under our Enterprise Technology Services Office for the Riverfront Office Center (ROC) Print Center. It supports the department’s varied and high-volume printing needs in an IBM Mainframe Environment to keep critical processes running smoothly. You will work in an active setting where each day brings new challenges and opportunities to use and enhance your expertise.

This position manages printer support activities, administers mainframe software products, and provides specialist guidance to keep the department’s printing operations running effectively. It also facilitates the application development process and end user computing. As an Information Technology Generalist Administrator 1, you will perform the following duties:

• Printer Operations: Manage, coordinate requirements, and remotely control the operation of inkjet, line matrix, and high-volume laser printers
• Customer Assistance: Help Print Center staff with restart and recovery processes for both the printers and the Printer Management software
• System Improvement: Monitor operating system performance, provide recommendations to resolve issues, and identify where improvements can be made
• Configuration Work: Define and maintain terminal and printer configurations for business partners
• Collaborative Consultation: Work with administrators and application developers to troubleshoot and resolve issues in system operating environments
• Project Coordination: Organize tasks, estimate time requirements, and determine resource needs to support development teams

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to two days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist 2, Applications Developer 2, Database Analyst, Information Security Specialist 1, or Network Specialist 2; or
• Five years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Three years of information technology experience that includes two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate’s degree in any information technology field; or
• One year of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires one or more years of full-time professional information technology experience working in an IBM Mainframe Environment.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.