Information Technology Engineer

Storm2; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Storm2 in New York is seeking a TechOps Administrator to manage and support the firm's IT environment, ensuring day-to-day operations run smoothly and securely. You will handle identity management, network services, and end-user support while coordinating with vendors.

The role emphasizes proactive documentation, process improvements, and hands-on troubleshooting, with a focus on security and efficient service delivery in a fast-paced financial services setting.

Qualifications

• Experience administering business SaaS platforms (IAM, collaboration, productivity suites, ticketing).
• Strong understanding of networking fundamentals (LAN/WAN, Wi‑Fi, VPNs, basic firewall).
• Hands-on help desk or desktop support experience with a customer-service approach.
• Security-minded with understanding of access management, risk reduction, and operational best practices.
• Experience using scripting or automation to improve administrative workflows.
• Strong communication and a collaborative, service-oriented attitude.
• Ability to work independently in a fast-paced environment.
• Prior experience in financial services or other highly regulated industries preferred.

Responsibilities

• Identity & Access Management: Onboard/offboard users and provision access.
• Technical Operations Administration: Maintain core platforms and ticketing systems.
• Networking: Manage office network and connectivity issues.
• Desktop & Help Desk Support: Provide user support remotely and onsite.
• Device lifecycle: Procure, deploy, maintain, and secure endpoints.
• Security Operations Support: Enforce MFA, conduct access reviews, promote security awareness.
• Documentation & Process Improvement: Maintain runbooks and SOPs.
• Vendor management: Support vendor relationships and procurement workflows.

Skills

Identity & Access Management

Networking fundamentals

Help desk support

Security operations

Scripting / automation

Vendor management

Documentation

Collaboration tools

Job description

We are partnered with a Prop Trading firm based in NYC in search for a TechOps Administrator to manage and support their growing organization's IT environment. This person will be responsible for maintaining internal systems, managing vendors and technology infrastructure, supporting employees, and ensuring day-to-day operations run smoothly and securely.

What You'll Do:

• Identity & Access Management
• Manage the employee lifecycle, including onboarding, offboarding, and access provisioning/deprovisioning across core business applications and systems.
• Technical Operations Administration
• Administer and maintain business-critical technology platforms, including identity management, collaboration tools, productivity software, and ticketing systems.
• Networking
• Manage and troubleshoot office network infrastructure, including switches, wireless access points, firewalls, and connectivity-related issues.
• Desktop & Help Desk Support
• Provide responsive technical support for employees, both remotely and in person, covering hardware, software, accounts, and general troubleshooting.
• Oversee the full lifecycle of company devices, including procurement, deployment, maintenance, patch management, and endpoint security administration.
• Security Operations Support
• Assist with security-related processes such as MFA enforcement, access reviews, security awareness initiatives, and other operational security tasks.
• Documentation & Process Improvement
• Maintain clear and organized documentation, including runbooks, asset inventories, standard operating procedures, and IT processes.
• Help manage relationships with technology vendors and support procurement-related workflows and documentation.

What We're Looking For:

• Experience administering business SaaS platforms, including identity and access management tools, collaboration platforms, productivity suites, ticketing systems, and software licensing.
• Strong understanding of networking fundamentals, including LAN/WAN, Wi-Fi, VPNs, and basic firewall concepts.
• Hands-on help desk or desktop support experience, with a customer-service-oriented approach to troubleshooting and issue resolution.
• A security-conscious mindset with an understanding of access management, risk reduction, and operational best practices.
• Experience using scripting or automation tools to improve administrative workflows and device management processes.
• Strong communication skills and a collaborative, service-oriented attitude.
• Ability to work independently and make sound decisions in a fast-paced environment.
• Prior experience within financial services, capital markets, trading, or other highly regulated industries is preferred.