IT Administrator #3623403

Axiom-Path; Hauppauge (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Axiom-Path in Hauppauge, NY is seeking an experienced IT Support professional to join their fast-growing financial technology team. This on-site role offers direct mentorship from senior IT leadership and real ownership from day one, providing the chance to grow within a technology-driven organization.

The ideal candidate will have 2–5 years of hands-on IT support experience and be responsible for resolving employee technology issues and managing onboarding and offboarding processes. Strong communication skills and familiarity with SaaS platforms are essential.

Qualifications

• 2–5 years of hands-on IT support or help desk experience.
• Strong experience managing IT tickets and accurate documentation.
• Familiarity with SaaS user administration like Slack and Salesforce.

Responsibilities

• Own the daily IT support queue by triaging and resolving employee issues.
• Serve as the first line of IT support for employees.
• Execute employee onboarding and offboarding processes.

Skills

IT support experience

Google Workspace or Microsoft 365

macOS and/or Windows devices

Basic networking knowledge

IT security fundamentals

Strong communication skills

Organizational skills

Experience in fintech

Tools

SaaS platforms

ITSM/ticketing systems

Job description

Be Part Of A High-Performing Team:

Join a fast-growing financial technology environment where IT plays a critical role in keeping employees productive, systems reliable, and business operations moving quickly. This team supports a high-velocity organization focused on helping small businesses access the capital they need to grow. The environment is hands‑on, execution-focused, and built for someone who values accountability, clear communication, and operational precision.

What's In Store For You:

This is an on‑site opportunity in Hauppauge, NY, offering direct mentorship from senior IT leadership and high visibility across the business. The role provides real ownership from day one, with the chance to grow within a scaling technology-driven organization. The position is ideal for someone who wants to be more than a ticket‑taker and become a trusted IT partner to employees and business teams.

How You Will Make An Impact:

• Own the daily IT support queue by triaging, prioritizing, resolving, and documenting employee technology issues with strong follow‑through.
• Serve as the first line of IT support for employees, ensuring issues are communicated clearly, resolved quickly, and closed only after confirmed resolution.
• Execute employee onboarding and offboarding, including device setup, account provisioning, SaaS access, hardware recovery, license removal, and access audits.
• Configure, maintain, troubleshoot, and track laptops, peripherals, mobile devices, and other employee hardware.
• Support core SaaS platforms such as Google Workspace or Microsoft 365, Slack, Salesforce, and other business‑critical tools.
• Troubleshoot Wi‑Fi, VPN, conference room technology, AV setups, and general connectivity issues for on‑site and remote employees.
• Support security and compliance practices, including MFA, password policy, access controls, asset documentation, SOC 2 evidence gathering, and secure data handling.
• Maintain accurate IT documentation, including SOPs, asset inventory, access logs, troubleshooting guides, and operational runbooks.
• Identify recurring support issues and elevate patterns to IT leadership for longer‑term fixes and process improvements.

Are you an experienced IT support professional ready to make an impact?

• 2–5 years of hands‑on IT support, help desk, desktop support, or systems administration experience.
• Strong experience managing IT tickets with ownership, accurate documentation, and user‑confirmed resolution.
• Working knowledge of Google Workspace or Microsoft 365 administration.
• Hands‑on experience setting up, configuring, supporting, and troubleshooting macOS and/or Windows devices.
• Familiarity with SaaS user administration, including Slack, Salesforce, and other common business platforms.
• Basic networking knowledge, including DNS, VPN, Wi‑Fi troubleshooting, and general connectivity support.
• Understanding of IT security fundamentals such as MFA, access controls, password policies, acceptable use, and secure handling of sensitive data.
• Experience supporting onboarding, offboarding, device lifecycle management, asset tracking, and license management.
• Strong written and verbal communication skills, especially when explaining technical issues to non‑technical employees.
• Highly organized, detail‑oriented, self‑directed, and comfortable working in a fast‑moving environment where priorities can shift quickly.
• Preferred experience in fintech, financial services, or another compliance‑aware environment.
• Preferred exposure to ITSM/ticketing systems and compliance frameworks such as SOC 2, HIPAA, or similar standards.