Student - Work Study IT

Georgia Highlands College; Rome (GA); On-site; USD 14,000 - 19,000; Part time

Job summary

Georgia Highlands College is seeking a part-time Student - Work Study IT to provide front-line helpdesk support including phone, email, remote and walk-in assistance to faculty, staff, and students.

The role will involve creating and tracking IT tickets, assisting Client Technology Specialists, and supporting IT projects within the Technology Division while adhering to college policies.

Qualifications

• High school diploma or equivalent and current GHC student.
• Meeting SAP (Satisfactory Academic Progress).
• Enrolled for at least six (6) credit hours.

Responsibilities

• Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students.
• Creates tickets in ITS Ticketing System for helpdesk resolution and tracking.
• Assists Client Technology Specialists with providing services to end-users.
• Assists with projects within the Information Technology Division.
• Performs other assigned duties.

Skills

IT knowledge

IT best practices

Customer service

Problem solving

Communication skills

Education

High school diploma

GHC student

SAP compliance

Job description

Job Title: Student - Work Study IT
Location: GHC - Cartersville Instr. Site
Regular/Temporary: Temporary
Full/Part Time: Part-Time
Job ID: 302827

About Us

Georgia Highlands College is a multi-campus, state college member of the University System of Georgia. Founded in 1970 as Floyd Junior College, it now serves more than 6,000 students in Northwest Georgia and Northeast Alabama across its five locations in Rome, Cartersville, Marietta, and Dallas. GHC currently offers over 30 areas of study with associate degree and bachelor's degree options both in the classroom and online.

We are a growing and progressive institution with opportunities for great employees to grow in a fast-paced and challenging work environment that encourages employee wellness and overall success. Our combined efforts at GHC have led to numerous awards, honors, and countless stories of success for students and employees. This includes our most recent honor of being recognized as one of the semifinalists for the 2023 Aspen Prize for Community College Excellence.

Job Summary

This position will provide assistance to IT in the form of front-line support to assist with helpdesk functions in the form of phone calls, emails, remote support, and walk-in clients.

Responsibilities

• Is responsible to understand, support, and carry out the college's mission, vision, and values and comply with mandates and regulations of government and accrediting bodies.
• Provides frontline telephone, email, web, remote and in-person client and technical support to faculty, staff, and students
• Creates tickets in ITS Ticketing System for helpdesk resolution and tracking
• Assists Client Technology Specialists with providing services to end-users
• Assists with projects within the Information Technology Division
• Performs other assigned duties.

Required Qualifications

• High school diploma or equivalent and current GHC student
• Meeting SAP (Satisfactory Academic Progress)
• Enrolled for at least six (6) credit hours

Proposed Salary

$12.00 per hour

Required Documents to Attach

Resume

Knowledge, Skills, & Abilities

• Knowledge of information technology systems and internal controls
• Knowledge of information technology best practices
• Skill in excellent customer service
• Skill in the analysis of problems and the development and implementation of solutions
• Skill in oral and written communication

Contact Information

For more information or questions about a job posting, please contact Human Resources by email at [e-mail].
For technical support, please call the USG Service Desk at [phone], or email [e-mail].

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia Highlands College provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.