INFORMATION TECHNOLOGY ASSOCIATE

California Department of Developmental Services; California; On-site; USD 73,000 - 98,000; Full time

Benefits offered by this job

Temporary state housing

Job summary

California Department of Developmental Services seeks a Support Associate IT Infrastructure Team to provide hands-on IT infrastructure support at the location and three STAR Homes remote sites. Responsibilities include responding to help desk calls, managing network cabling (copper and fiber), installing cameras and VOIP phones, and assisting other teams.

This is an in-person role; applicants must take the Information Technology Associate Examination.

Qualifications

• No formal degree requirements stated in the posting.
• Applicants must take and pass the Information Technology Associate Examination.

Responsibilities

• Respond to help desk calls and work orders.
• Support for all network cabling (copper and fiber), video and cable TV.
• Program and install cameras and VOIP phones; troubleshoot related issues.

Tools

Cameras

VOIP phones

Network cabling

Alarm systems

Job description

Job Description And Duties

Job Description And Duties

Position Description: Under the general supervision of the Information Technology (IT) Supervisor II who is over the IT infrastructure Team, and working with the IT Specialist II's, provides support for all the information technology infrastructure at this location and at three remote crisis homes called "STAR Homes". This support includes responding to help desk calls and work orders. Specifically providing support for all network cabling including copper and fiber, video and cable TV and all associated cabling including all alarm systems. Also assists the other teams where needed. Programs and installs cameras and VOIP phones where needed. Troubleshoot problems associated with their area of expertise. Also receives training and expands skills as new technology is instroduced to the facility. This position is not eligible for telework, this position is in person only. Individuals Interested In Applying Must Take And Pass The Information Technology Associate Examination . To View The Exam Bulletin, Click The Following Link Or Copy And Paste The Link Into Your Web Browser: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749 Effective July 1, 2025, State employees are subject to a salary reduction of three (3) percent in exchange for five (5) hours per month of the Personal Leave. Multiple positions may be filled from this recruitment. This recruitment may be utilized to fill future vacancies that may occur duing the life of the certification list. Temporary state housing may be available for those relocating to fill hard to recruit positions. Housing assignments and rates will be determined in accordance with Department policy, operational priorities, and applicable labor agreements. Please tell us how you heard about us (click on link below). https://forms.office.com/g/Em8dGRc5Mt You will find additional information about the job in the Duty Statement.

Working Conditions Typical Physical Demands: Occasionally it is required to lift carry objects weighing up to 40 pounds and work on workstations, servers, or other computer devices, and help with data cable maintenance which requires pulling cable in crawl spaces and in other mechanical spaces. Typical Working Conditions: Open-space, partitioned offices with smoke-free environment.

Position Details Job Code #: JC-534513 Position #(s): 472-233-1401-XXX Working Title: Support Associate IT Infrastructure Team Classification: INFORMATION TECHNOLOGY ASSOCIATE $6,521.00 - $8,740.00 D New to State candidates