Information Technology (IT) Technician I - Full Time - Days

Intandem Solutions; City of Olean (NY); On-site; USD 33,000 - 36,000; Full time

Job summary

Intandem Solutions in New York State is seeking an Information Technology Technician to install, configure, secure, and maintain hardware, software, servers, networks, and peripherals across multiple sites. You will respond quickly to service requests and deliver excellent customer support for internal users.

The role requires at least an associate degree and 3 years of IT experience, with proficiency in Windows 10 and Windows Server OS, LAN/WAN tech, and a proactive, service-oriented mindset.

Qualifications

• Associates degree in Computer Science or related field.
• Three years’ IT experience.
• Proficiency with Windows 10 and Windows Server OS versions.
• LAN/WAN technologies including switching, routing, and wireless connectivity.

Responsibilities

• Install, configure, secure, and maintain hardware, software, servers, networks, and peripherals.
• Respond promptly to service issues and requests.
• Provide high level customer service and technical support to internal users across multiple sites.
• Support the IT Department’s ethos of service and innovation.

Skills

Customer service

Multitasking

Troubleshooting

Technical docs

Explain concepts

Cross-app knowledge

Education

Associate degree in Computer Science or related field

Job description

JOB TITLE: Information Technology Technician

CLASSIFICATION: Full Time, Non-Exempt

PROGRAM/DEPARTMENT: Information Technology

IMMEDIATE SUPERVISOR: Manager of Information Technology

POSITION SUMMARY

Support agency’s information technology needs byinstalling, configuring, securing, and maintaining computer hardware, software, servers, phone systems, networks, and peripherals. Responds in a timely manner to service issues and requests. Provides the highest level of customer service and technical support to internal users across multiple sites. Carries out the IT Department’s ethos of service and innovation.

QUALIFICATIONS

Minimum Education, Training & Experience:

• Associates degree in Computer Science or related field
• Three (3) years’ experience in Information Technology
• Proficiency with Windows 10, and all versions of Windows Server operating systems
• Proficiency with LAN & WAN technologies, including switching, routing, and wireless connectivity

Preferred Education, Training & Experience:

• Recognized industry certifications
• Proficiency with Cisco switching, routing, and VoIP systems.
• Proficiency with server virtualization technology
• Experience with data security and compliance standards (HIPAA, PCI, SHIELD, etc.)
• Experience with cloud based platforms (Microsoft 365, Google GSuite, etc.)

ESSENTIAL SKILLS AND ABILITIES:

• Effective communication skills with customer service and teamwork focus
• Ability to prioritize and multitask while maintaining deadlines
• Ability to read, interpret and apply technical publications, manuals and other documents
• Ability to troubleshoot and positively resolve an array of hardware, software and application problems
• Ability to effectively interpret and articulate technical information to non-technical users and provide formal and informal technical instruction/demonstration
• Ability to effectively interpret new software applications and apply knowledge from one application to another

SALARY:

$24-$26 per hour based on experience