INFORMATION TECHNOLOGY ASSOCIATE

State of California; California; Presencial; USD 55.000 - 100.000; Jornada completa

Descripción de la vacante

California Department of Corrections and Rehabilitation seeks an Information Technology Associate to provide on-site IT support at California Medical Facility in Vacaville. The role focuses on hands-on end-user device and printer support, basic networking, and training within a correctional setting.

The IT Associate reports to the IT Supervisor II and will be part of the Enterprise Information Services team, performing face-to-face support and delivering timely help desk services.

Formación

• Face-to-face, hands-on support of end-user devices, printers, and networking equipment.
• Provide first-level IT help desk services and training.
• Collaborate with IT team to deliver reliable IT service delivery.

Responsabilidades

• Provide first-level on-site IT support for end-user devices and printers.
• Assist with basic network equipment setup and maintenance.
• Deliver user training and document IT issues and resolutions.

Conocimientos

End user devices

Help desk

Troubleshooting

Printer support

Networking equipment

Descripción del empleo

Department of Corrections & Rehabilitation

JC-535126 -

JC-535126 - IT Field Support Associate

INFORMATION TECHNOLOGY ASSOCIATE

$4,935.00 - $9,004.00 per Month

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 10/27/2026

This advertisement is for an Information Technology Associate (ITA)position. Located at California Medical Facility(CMF), in Solano County, city of Vacaville. Please indicate the position number on your application: 065-628-1401-075.

Re-posting - If you applied previously on JC-525673 FFD 8/5/26, you must submit a newapplicationon this JC-535126 to be considered.

This position requires local in-person duties to be performed.

We can discuss teleworking further during the interview process. If teleworking does becomeavailable, it will be in accordance with the Statewide Telework Policy and will be required to report to office as needed/required when requested. The successful candidate must reside in California upon appointment.

Individuals who are eligible for a Training and Development assignment may also be considered for this position.

Do you want to apply your IT technical skills and experience to make a difference in a correctional institutional setting? Are you an enthusiastic individual looking for a fast-paced, challenging, and rewarding position in a team-oriented environment? The California Department of Corrections and Rehabilitations is seeking a conscientious team player who can improve collaboration and execute IT service delivery to various programs that supports CDCR mission.

Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate (ITA) will be responsible for face to face, hands on support of end user devices, printers, networking equipment, training, and general help desk services. The ITA provides first level of support, and is an integral part of the CDCR Enterprise Information Services team.

The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user-friendly system that provides the applicant access to real-time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application’s progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from [e-mail] or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.

For HRTS communication, this is in reference to Job Requisition (JR) 4572.

Note : Main communication for this position will be through email. Please ensure you have a valid email address on your application. CDCR employees are encouraged to use their existing CDCR email address on their applications.

You will find additional information about the job in the Duty Statement.

Working Conditions

California Medical Facility (CMF) was established in 1955. CMF is a medium security medical facility located in the city of Vacaville. The majority of incarcerated patients at CMF reside in an outpatient setting and receive health care in outpatient clinics.

This position is located in the county of Solano in the city of Vacaville.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY ASSOCIATE

INFORMATION TECHNOLOGY ASSOCIATE $4,935.00 - $9,004.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location:

Telework:

In Office

Job Type:

Permanent, Full Time

Work Shift:

8:00 AM - 5:00 PM

Work Week:

Monday through Friday

Department Information

Vision

We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.

Mission

To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.

CDCR and CCHCS are committed to transforming the correctional landscape to create safer, more professional, and more fulfilling environments for our employees, the incarcerated population, and those supervised in our communities. Through systemwide improvements grounded in proven and emerging practices, we aim to strengthen rehabilitation, enhance workplace satisfaction, and support successful reentry into the community through our institutions, parole, and community partnerships. Our shared mission is to promote safety, wellness, and human dignity while fostering positive change for all those who live and work within our institutions and communities.

CDCR and CCHCS are committed to building an inclusive respectful workplace. We are determined to attract and hire candidates from all communities and empower employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts at all levels of the Department.

Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation’s largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CDCR/CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization.

This advertisement may be used for other vacancies that occur during the life of this recruitment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrate ability to handle multiple priorities simultaneously and effectively
• Exercise good judgement, work well under pressure, and meet deadlines
• Experience providing excellent IT customer service
• Willingness to promote an inclusive workplace that empowers employees from a variety of backgrounds, perspectives, and personal experiences.

This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

Office of Civil Rights

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications *REQUIRED

In order to be considered for this position, you must submit a statement of qualifications (SOQ) in addition to the standard state application. If you do not submit SOQ, your application WILL NOT be considered. A notation or reference to other materials such as resume, or application cannot be a substitute for the SOQ. If you do not have the specific experience requested above, include examples of similar work experience that would demonstrate your ability or knowledge to perform the specific functions outlined in the questions. The SOQ also serves as documentation of each candidate's ability to present information clearly and concisely in writing. Your responses to the question below must be submitted on a separate document and must be no longer than two pages in length for all questions, utilizing Arial 12-point font, with 1 inch margins. Each page must include your name and page number in the upper right hand corner of the page.

Please answer the question below:

• What skills do you believe are most critical to be successful in this position? Please describe your experience in using those skills.

The following links can be used to guide you to complete the Statement of Qualification (SOQ) and Resume if you require assistance.

To obtain list eligibility for the Information Technology Associate, before applying for the position, you must first take and pass the Information Technology Associate exam.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.