Information Technology Analyst Internship

Southernhospitalityinternshipprogram; Gatlinburg (TN); On-site; USD 16,531 - 20,664; Full time

Job summary

A hospitality internship program in Gatlinburg is offering an exciting opportunity for an IT Intern. The intern will assist with technology needs, including software installations and troubleshooting various IT systems. Responsibilities include ensuring all equipment functions correctly, participating in collaborative projects, and gaining hands-on IT experience. This role requires being self-driven, a quick learner, and having a strong interest in information technology, providing the chance to develop valuable IT skills within a diverse team.

Qualifications

• Interest in technology and willingness to learn.
• Strong troubleshooting skills for hardware and software issues.
• Ability to assist with installations and maintenance of IT equipment.

Responsibilities

• Assist with technology needs by performing software installations.
• Help with opening the Aquarium and ensure all systems are operating.
• Troubleshoot software systems and address customer issues.
• Participate in environmental protection days.

Skills

Self-driven

Quick learner

Interest in information technology

Troubleshooting skills

Knowledge of Microsoft Office

Tools

Point of Sale (POS) systems

Adobe

Job description

The IT Department has an exciting opportunity for an IT Intern to join our team. This candidate will be self‑driven, quick learner, and have an interest in information technology. Reporting to the IT Supervisor, the IT intern will be responsible for assisting with technology needs by performing software installations, setting up personal computers along with point‑of‑sale systems, as well as many other related tasks. The intern will work under the direction of the IT Supervisor(s) to support the day to day operations of the Ripley’s attractions. Ripley’s is growing our team again! Be part of an amazing team! The IT department has an exciting opportunity for an IT internship! The candidate should be self‑driven and a quick learner. The intern will report directly to the IT manager and will be responsible for assisting with technology needs and supporting day‑to‑day operations at our Sevier County locations.

Duties and Responsibilities

• Help Open the Aquarium
  • Turning on Building Audio
  • Turning on TV’s and ensuring all video and audio players are working correctly.
  • Remoting into Point of Sale (POS) systems to ensure proper function.
  • Full Aquarium walkthrough.
  • Morning IT Walkthrough Report
• Checking messages via email, voicemail, Teams, Kace ticketing, etc. for actionable items for the day
• Projects
  • Cable running
  • Networking
  • Systems maintenance
  • New system integration
  • Evaluation of potential systems and hardware
  • Installation and/or mounting of hardware.
  • Maintenance and cleaning of all IT equipment.
• Troubleshooting customer issues (our customers are POS users as well as Employees and managers)
  • Software systems:
    • Microsoft Office, Adobe, Databasing, Reporting, Email
  • POS issues
    • Hardware: IE monitors, PCs, input devices, printers
    • Software: Sales, reporting, and POS management software
• Item creation, modification, deletion, etc.
• Systems issues
  • There are many and varied systems at the Aquarium and our attractions that will require standard troubleshooting for various issues. These can include power, network, programming, software, and many other issues.

Nonstandard Duties

• Penguin Parade
  • We assist with and manage the penguin parade security, crowd control mostly, but anything that the husbandry department needs from us to complete the parade safely for the penguins.
• Bus parking, when we are available, we assist with directing buses and coaches so they can park safely at the aquarium.
• River clean‑ups, we will participate in river clean‑ups and environmental protection days (cleaning up trash, etc.) at various times of the year.
• We will assist any and all departments time permitting

Opportunities

• Work with a driven team that has a truly diverse set of skills and backgrounds.
• Develop hands‑on applicable IT skills.
• Potential to work with Ripley’s corporate IT Team members to develop targeted skills in Networking, security, systems administration, database management, and many other skills.
• Work with Management team on Current and Upcoming projects
• Networking with industry leaders in the IT field
• Experience and have the opportunity to work on many distinct aspects of hands‑on IT work.