Information Technology Analyst-Intern

Southernhospitalityinternshipprogram; Gatlinburg (TN); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Hands-on IT experience

Networking opportunities with industry leaders

Work with a diverse team

Job summary

A hospitality internship program in Gatlinburg, TN is seeking an IT Intern to join their team. This role offers an exciting opportunity to assist with technology needs, including software installations and troubleshooting systems for various IT equipment. The intern will collaborate with the IT Supervisor to ensure smooth operations at Ripley’s attractions and participate in diverse projects ranging from networking to system integration. This is a chance to develop essential hands-on IT skills within a dynamic work environment.

Qualifications

• Interest in information technology.
• Ability to assist with technology needs and support day-to-day operations.
• Strong understanding of software systems including POS systems.

Responsibilities

• Assist with software installations and setup of personal computers.
• Troubleshoot customer issues for both employees and POS users.
• Perform maintenance and cleaning of IT equipment.

Skills

Self-driven

Quick learner

Troubleshooting

Networking

Database management

Tools

Microsoft Office

Adobe

Job description

The IT Department has an exciting opportunity for an IT Internto join our team. This candidate will be self-driven, quick learner, and have an interest in information technology. Reporting to the IT Supervisor, the IT intern will be responsible for assisting with technology needs by performing software installations, setting up personal computers along with point of sale systems, as well as many other related tasks. The intern will work under the direction of the IT Supervisor(s) to support the day to day operations of the Ripley’s attractions.Ripley’s is growing our team again! Be part of an amazing team! The IT department has an exciting opportunity for an IT internship! The candidate should be self-driven and a quick learner. The intern will report directly to the IT manager and will be responsible for assisting with technology needs and supporting day-to-day operations at our Sevier County locations.

Duties and Responsibilities:

• Help Open the Aquarium
  • Turning on Building Audio
  • Turning on TV’s and ensuring all video and audio players are working correctly.
  • Remoting into Point of Sale (POS) systems to ensure proper function.
  • Full Aquarium walkthrough.
  • Morning IT Walkthrough Report
• Checking messages via email, voicemail, teams, Kace ticketing, etc. for actionable items for the day
• Projects
  • Cable running
  • Networking
  • Systems maintenance
  • New system integration
  • Evaluation of potential systems and hardware
  • Installation and/or mounting of hardware.
  • Maintenance and Cleaning of All IT equipment.
• Troubleshooting customer issues (our customers are POS users as well as Employees and managers)
  • Software systems:
    • Microsoft office, Adobe, Databasing, Reporting, Email
  • POS issues
    • Hardware: IE monitors, PCs, input devices, printers
    • Software: Sales, reporting, and POS management software
• Item Creation, modification, deletion, etc.
• Systems issues
  • There are many and varied systems at the Aquarium and our attractions that will require standard troubleshooting for various issues. These can include power, network, programming, software, and many other issues.

Nonstandard Duties:

• Penguin Parade
  • We assist with and manage the penguin parade security, crowd control mostly, but anything that the husbandry department needs from us to complete the parade safely for the penguins.
• Bus parking, when we are available, we assist with directing buses and coaches so they can park safely at the aquarium.
• River Cleanups, we will participate in river cleanups and environmental protection days (cleaning up trash, etc.) at various times of the year.
• We will assist any and all departments time permitting

Opportunities:

• Work with a driven team that has a truly diverse set of skills and backgrounds.
• Develop hands-on applicable IT skills.
• Potential to work with Ripley’s corporate IT Team members to develop targeted skills in Networking, security, systems administration, database management, and many other skills.
• Work with Management team on Current and Upcoming projects
• Networking with industry leaders in the IT field
• Experience and have the opportunity to work on many distinct aspects of hands-on IT work.